Emergency Department Administrator
- Christchurch – Christchurch Health Campus – Emergency Department
- Permanent part-time position working 32 hours per week ( consisting of days/afternoon and night shifts- the roster will be communicated to the successful applicant at the interview)
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the role
We are seeking a motivated and professional individual to join our Emergency Department Administration team in this permanent part-time position. This is a fast-paced and rewarding role where you will be responsible for providing ahigh standard of administrative support and serving as a key point of contact for patients, visitors, and clinical staff.
The successful applicant will play an important role in ensuring the efficient processing of patients, maintaining accurate patient information, and supporting the timely flow of patients through the Emergency Department.
As our Emergency Department operates 24 hours a day, 7 days a week, this position involves a rostered schedule that includes morning, afternoon, and nightshifts. Regular weekend and public holiday work is required, and flexibility to work across all shifts is essential.
In return, we offer attractive penalty rates (time and quarter for night shift, time and a half on weekends), generous leave entitlements, and the opportunity to work within a supportive and collaborative team environment. This role provides meaningful involvement in patient care delivery while offering the work-life balance benefits associated with part-time shift work.
As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4A
For further information about the administration and clerical pay equity settlement please follow the link below:
In this role you will be responsible for:
- Administration of Te Whatu Ora patient management system
- Prioritising competing admin tasks for efficient patient flow
- Processing patient information, records and Accident Compensation information
- Showing respect and maintaining confidentiality of information
- Providing great customer service to patients, staff and whanau
- Having empathy, being calm under pressure, and attentive to detail
About the Team/Service/ Location
Christchurch Emergency Department (ED) is the largest ED in the South Island seeing more than 101,000 patients per year and covers a population catchment area of 500,000. We are part of a dynamic multidisciplinary team in the Emergency Department at Christchurch Hospital.
About you
Your skills will include:
Essential:
- Excellent customer service skills – people focused
- Technically savvy – quick at picking up new applications/systems
- Excellent organisational, time management and problem solving skills
- Ability to achieve accuracy and maintain attention to detail
- Ability to meet deadlines and work unsupervised
- A team player
- Intermediate user in the Microsoft suite of products e.g. Word, Outlook, Excel
- Excellent keyboard skills
- High level of written and verbal communication skills
- Demonstrated perceptiveness and a proactive approach in an administrator role.
Desired:
- Broad administrative experience in a health related field
- Knowledge of medical terminology
- Familiarity with the public hospital system (including the patient management system)
- Awareness of people of differing cultural backgrounds.
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To apply please click “apply now.” All applications must be submitted through our online career’s portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz
We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.
Permanent/Part Time
Job no: PC4235799R
Location: Christchurch
Closing Date: Monday 23rd November