Service Desk Technician | ISG

The Canterbury District Health Board’s Information Services Department is looking for an energetic and enthusiastic person to join their team as a Service Desk Support Technician

About Us

Ko Te Whatu Manawa Tangata

Putting people at the heart of all we do

The Canterbury District Health Board Information Services Group are a passionate and focused team supporting and enhancing technology in the Health Sector. Our team provides a wide and complex set of ICT solutions supporting our Business and Clinical teams based in Canterbury and for other nationwide District Health Board.

About the Role

The Service Desk Support Technician provides an important service to the CDHB employees and is the face and voice of Information Services providing technical assistance and support for various hardware products and system/application software. Not only will you have previous experience delivering exceptional Customer Service while helping users to understand the “technical jargon” it would be ideal to have practical experience in a Technical Service Desk or demonstrate you are actively training toward this type of role.

To be successful in this role you will possess:

  • A real passion to help people and deliver world class customer service
  • Experience in Service Desk or desktop support role in a corporate environment
  • An understanding of ITIL (Information Technology Infrastructure Library) and its place in service management
  • Proven ability to work happily in a busy environment
  • An ability to assimilate new technologies and software quickly

The successful applicant will be a real people person, proactive, able to demonstrate initiative and empathy as second-nature, and not be fazed by problems. You will be a team player with “can do” attitude, excellent communication skills, and a commitment to providing quality customer service.

If you are customer service focused and are prepared to go the extra mile for our employees then apply now!

How to Apply

Applications are only accepted online, so please press the ‘apply now’ button

To find out more about this role contact Taryn Macgregor, Recruitment Specialist on 




Permanent/Full Time

Job no: 233864

Location: Christchurch

Closing Date: Tuesday 5th June