Service Desk Technician

Our Purpose: What We’re Here For

When you work with the Canterbury District Health Board, you’re part of something very special. We’re world leaders in the delivery of integrated health care, and we’re always striving to Make It Better. From the carers on the front line working directly with patients and communities, to our talented support teams who enable that care. We plan, fund and deliver health services to the almost 600,000 New Zealanders that live in the Canterbury region and we’re all about putting people at the heart of everything we do.


Our Culture: What Matters To Us

Ko Te Whatu Manawa Tangata

Putting people at the heart of all we do 

For us to continue putting our communities at the centre of our health system, we’re putting our own people at the centre of everything we do.  Because health is ultimately all about people.  What’s important around here is the way we care for and respect others, the responsibility that all our people take for delivering outcomes, and that we go about our work with integrity in all we do. 

What matters to us is doing the right thing, valuing everyone, and being and staying well ourselves so we can care for our community.


The Role: What This Opportunity’s All About

The Canterbury District Health Board’s Information Services Department is looking for an energetic and enthusiastic Service Desk Support Technician.

The Service Desk Support Technician provides an important service to the Canterbury DHB employees and is the face and voice of Information Services providing technical assistance and support for various hardware products and system/application software. Not only will you have previous experience delivering exceptional Customer Service while helping users to understand the “technical jargon” it would be ideal to have practical experience in a Technical Service Desk or demonstrate you are actively training toward this type of role.

To be successful in this role you will possess:

  • A real passion to help people and deliver world class customer service
  • Experience in Service Desk or desktop support role in a corporate environment
  • An understanding of ITIL (Information Technology Infrastructure Library) and its place in service management
  • Proven ability to work happily in a busy environment
  • An ability to assimilate new technologies and software quickly


The successful applicant will be a real people person, proactive, able to demonstrate initiative and empathy as second-nature, and not be fazed by problems. You will be a team player with “can do” attitude, excellent communication skills, and a commitment to providing quality customer service.

If you are customer service focused and are prepared to go the extra mile for our employees then apply now!

Applications are only accepted online, so please press the ‘apply now’ button.


Belonging Here: Becoming Part Of Our Story

Our people enjoy access to a fantastic benefits scheme, flexible working arrangements and a genuine and ongoing focus on career development.

We hope you’ll seriously consider joining us, but if this isn’t a good fit for you, please share the opportunity with your personal networks and help us find our next rock star!

If this particular role isn’t for you we do have other similar opportunities; please look on our careers page or give us a call to discuss.


Apply online, or if you have any questions please contact Anna Canning, Recruitment Specialist, on

Permanent/Full Time

Job no: 235176

Location: Christchurch

Closing Date: 13th December 2018