Administration Assistant | Christchurch Health Campus

• Christchurch – Christchurch Health Campus– Oncology Outpatients
• Permanent full time position working 40 hours per week Monday to Friday 8am to 4.30pm

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Administrative Assistant is responsible for providing high-quality administrative support to ensure the smooth operation of our Oncology Outpatients service. This role is key to delivering a positive experience for patients, their whānau, and clinical staff.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 3/Profile 3C

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position 

Key Responsibilities

• Provide reception cover, ensuring a warm, professional, and efficient service
• Greet patients and their whānau in a courteous and supportive manner
• Always maintain patient confidentiality and privacy
• Update patient demographic data accurately in the patient management system
• Answer telephone inquiries, take messages, and direct clinical calls appropriately
• Identify and refer unwell or infirm patients to nursing staff promptly
• Maintain a clean and welcoming waiting room environment
• Complete administrative tasks as requested by the Team Leader
• Support the overall service provision as workload demands
• Carry out additional duties in a competent and efficient manner

About you

Skills and Experience

Essential:

• Strong customer service skills with a people-focused approach
• Confident using data systems and quick to learn new applications
• Excellent organizational, time management, and problem-solving abilities
• High level of accuracy and attention to detail
• Ability to work independently and meet deadlines
• Strong communication skills, both written and verbal
• Intermediate proficiency in Microsoft Word, Outlook, and Excel
• Fast and accurate keyboard skills
• Proactive and perceptive approach to administrative tasks

Desired:

• Broad administrative experience in a health-related field
• Awareness and understanding of different cultural backgrounds
• Knowledge of medical terminology
• Familiarity with the public hospital system, including patient management systems

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online career’s portal.  If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.