Administration Team Leader | Ashburton

• Ashburton – Ashburton Health Campus - Rural Health Administrative Services
• Permanent full-time position working 40 hours per week Monday to Friday

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. 

Our Team Accountability

The Rural Health Division delivers care across eight dispersed campus sites, providing a wide range of community-based and hospital services. These include acute and inpatient care, community allied health and nursing services, outpatient clinics, faster cancer treatment, planned care and day surgery, remote and integrated rural health services, aged residential care, and dementia-level care.

About the Role

The Administration Team Leader is responsible for ensuring administrative services effectively support clinical teams and enable efficient patient flow across the Cluster/Service. This is a senior leadership role that balances operational delivery, people leadership, and continuous improvement.

Key Responsibilities

1. Leadership & Team Management

You will be successful when:

• Administration staff are supported, trained, and effective in their roles
• Service continuity is maintained during planned and unplanned leave
• Clear protocols and standards for all administration functions are developed and embedded
• Performance and development objectives are set and reviewed annually
• Administration outputs are monitored against agreed KPIs (including waitlists, DNA rates, transcription turnaround times, and data integrity) 

2. Patient Flow Management

• Coordinate smooth patient flow across all service modalities
• Maintain integration of administration services across teams and sites 

3. Clinical Support

• Ensure clinical meetings are prepared in advance where required
• Engage with SMOs, Allied Health, and Nursing leadership to align service expectations with available resources 

About You

You are an experienced people leader with a strong operational focus and a passion for patient-centred service delivery. You thrive in complex environments and are confident leading large, dispersed teams.

Essential:

• Minimum of 5 years’ experience in supervising and/or managing a large team
• Proven success leading an administration team
• Experience with data management and information systems
• Strong knowledge of administrative procedures and tools (Word, spreadsheets, reporting systems)
• High level of diplomacy, interpersonal skill, and ability to influence and negotiate
• Demonstrated success delivering improvement initiatives
• Strong customer and patient focus

Desirable:

• Experience in the health sector
• Experience working in a large, complex organisation
• Qualification in people management, business, or information/process management 

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online career’s portal.  If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.