Administration Team Leader | Christchurch

• Christchurch- Christchurch Hospital - Neurosurgery, Neurology, Cardiothoracic and Vascular
• Permanent full-time position working 40 hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

Bring your leadership skills, administration expertise and commitment to excellent patient care to a role where you can make a real difference.

We are looking for an experienced Administration Team Leader to join our team and provide day-to-day leadership, guidance and technical expertise to our administrative team. This is a hands-on role where you will work alongside the team while helping ensure services are delivered efficiently, consistently and to a high standard.

About the role

As Administration Team Leader, you will:

• Provide day-to-day leadership, guidance and technical support to the administrative team.
• Promote a positive team culture where the patient is at the centre of everything we do.
• Support clinical teams and patient flow by ensuring a continuous, high-quality administrative service.
• Work with team members to ensure workloads are distributed fairly and effectively.
• Build strong working relationships with clinical teams and ensure service expectations are aligned with available resources.
• Ensure administrative processes, procedures and documentation are current, complete and aligned with quality requirements.
• Monitor activity, processes and systems to maintain a high level of data accuracy and integrity.
• Support staff through orientation, training, coaching and ongoing development.
• Monitor key performance areas and identify opportunities to improve the quality, efficiency and patient experience.
• Respond to patient and staff concerns and complaints in a timely, respectful and people-focused manner, identifying root causes and opportunities to prevent recurrence.
• Contribute to projects and improvement initiatives that support timely, quality and cost-effective service delivery.
• Maintain your own portfolio of administrative responsibilities alongside your team leadership duties.

About you

You will be an experienced administrator and confident people leader who enjoys working in a busy healthcare environment. You will bring a strong customer and patient focus, excellent communication skills and the ability to remain calm and diplomatic when dealing with sensitive or challenging situations.

You will also have:

• At least two years' supervisory experience leading a small to medium-sized team.
• Proven success in an administration role.
• A strong customer and patient focus.
• Intermediate skills in Microsoft Outlook, Word and Excel.
• Expert-level knowledge and experience using SI PICS (South Island Patient Information Care System).
• Knowledge and understanding of Health NZ Planned Care / Elective Services guidelines and their practical application.
• Experience working with data management and information systems.
• Exceptional interpersonal and diplomacy skills, with the ability to manage sensitive issues and negotiate and influence where required.
• A demonstrated track record of leading or contributing to service improvement initiatives.

It would be an advantage if you have:

• Experience working within a tertiary hospital environment.
• A qualification in people management, business, information management or a related field.

Why join us?

This is an opportunity to take the next step in your administration leadership career while making a meaningful contribution to the patient journey. You will work alongside dedicated clinical and administrative teams and have the opportunity to influence how services are delivered, improve processes and support a positive experience for both patients and staff.

If you are an experienced administrator who is ready to step into a leadership role and enjoys supporting people, improving processes and keeping patient care at the centre of your work, we would love to hear from you. 

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online career’s portal.  If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Position description Apply now

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