Administration Team Supervisor

 

• Christchurch - Christchurch Health Campus - Plastic Surgery Service
• Full time permanent position working 40 hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

 

 

About the role 

We are inviting applications from experienced supervisors keen to step into this role leading our Plastic Surgery Administration Team based on the Christchurch Hospital Campus. A component of the service is located at Burwood Hospital.

The Plastic Surgery services carries out a wide range of activities which support the Christchurch Hospital Campus and wider Canterbury l Waitaha region, and this includes:

• Coordinating smooth patient flow through the Service
• Maintaining consistent administrative processes across the service
• Identifying areas of constraint to patient flow and working with the service leadership team to implement solutions
• Monitoring all bookings and transcription throughput to keep within service and HNZ National guidelines
• Monitoring waitlists, reporting, and acting upon in line with service requirements
• Regular Missed Appointment audits are undertaken and acted on accordingly
• The role also involves a component of in-patient booking

About you

To be successful in this role it is essential you will have:

• Proven supervisory experience leading and motivating teams in a busy environment
• An in-depth knowledge of SIPICS
• A strong customer service mindset and communication skills
• Excellent organisational and prioritisation abilities
• In-depth knowledge and user of SIPICS and HCS
• Ability to handle sensitive issues with diplomacy and maintain confidentiality
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Calm under pressure, with a proactive and responsible approach.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online career’s portal.  If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.