Administrator | Ashburton Hospital

• Ashburton Health Campus – Acute Assessment Unit (AAU) administrator
• Casual position (see below for details)

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Administrator plays a vital role in supporting patient access to healthcare services by coordinating bookings in line with Health New Zealand and Ministry of Health (MoH) guidelines. This position directly contributes to achieving health targets and ensuring patients receive timely, appropriate care.

Working under the guidance of the Administration Team Leader you will be responsible supporting patient and visitors access to the facility, clinic flow, and ensuring booking processes are accurate, compliant, and patient-centred.

Casual position information

Availability and reliability are a core requirement for these roles. These positions are casual, i.e. we cannot confirm full time work, however on average we are looking are looking for cover for up to 3 x 8-hour shifts per week.  This includes a mix of Front of House/reception shifts that commence at 8.00 to 4.30 pm, and shift coverage between Front of House and the Acute Assessment Unit (AAU) between 8.00am and 10.00pm.  These shifts are covered seven days per week/365 days per year.  As a casual staff member, you may be asked to work weekends and public holidays

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 3/Profile 3 Step 1 to 3 (final placement step is dependent on skills, knowledge and experience)

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

Key Responsibilities

Front of House & Patient Support

• Provide a welcoming, professional front-of-house service for patients and visitors
• Check and update patient demographics in the Patient Management System (SI PICS)
• Identify unwell or infirm patients and refer promptly to nursing staff
• Communicate booking information clearly and compassionately to patients

Patient Management System & Data Accuracy

• Ensure all data entry is timely, accurate, complete, and auditable
• Seek clinical direction for booking queries or re-categorisation requests
• Manage pre-booking requirements such as diagnostic timing and preparation instructions

You Will Be Successful in This Role When

• Excellent customer service is consistently demonstrated with patients, clinicians, and colleagues
• Patient confidentiality and privacy are always maintained
• Booking processes are accurate, efficient, and aligned with clinical and service goals
• Clinics run smoothly due to effective preparation and coordination

About You

You are organised, people-focused, and confident working with systems and processes in a busy healthcare environment. You enjoy being part of a team that helps patients access care smoothly and efficiently.

You will bring:

• Excellent customer service and communication skills
• Strong technical ability and confidence learning new systems
• High attention to detail and accuracy
• Excellent organisational, time management, and problem-solving skills
• Ability to work independently and meet deadlines
• Intermediate to advanced skills in Microsoft Word, Outlook, and Excel
• Strong keyboard skills (50–70 wpm)
• A proactive, team-focused approach

Desirable:

• Administrative experience in a health environment
• Knowledge of medical terminology
• Familiarity with public hospital systems and SI PICS
• Awareness of working with people from diverse cultural backgrounds

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online career’s portal.  If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert