Administrator | Ashburton Hospital

• Ashburton – Ashburton Health Campus - Front of House and the Acute Assessment Unit (AAU)
• Part-time fixed term until 04/03/2027 position working 32 hour per week

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

Are you organised, calm under pressure and passionate about providing excellent service to patients and whānau?

We are looking for an experienced Administrator – Front of House to join our team, providing efficient, accurate and patient-centred administrative support across Front of House and the Acute Assessment Unit (AAU).

This is a busy and varied role where you will play an important part in supporting timely patient access, effective patient flow and the safe delivery of acute assessment services. Your administrative expertise will help our clinical teams focus on what matters most – providing quality care to our patients. 

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 3/Profile 3

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz) 

About the role

As an Administrator – Front of House, you will be responsible for supporting the smooth day-to-day operation of Front of House and the AAU.

You will:

• Support timely, safe and efficient patient flow between Front of House, the AAU and the wider hospital.
• Welcome and assist patients, whānau and visitors, providing a professional, respectful and patient-focused service.
• Complete patient registrations, admissions, discharges and referrals accurately and within required timeframes.
• Respond promptly to patients, whānau, visitors and clinical requests while managing competing priorities.
• Recognise when patients appear acutely unwell or infirm and promptly refer them to the appropriate clinical staff.
• Maintain accurate patient demographic, NHI, ACC, referral, location, status and discharge information within relevant patient management systems.
• Ensure patient records, labels and other required information are available to clinical teams in a timely manner.
• Handle sensitive information in accordance with privacy, confidentiality and Health New Zealand requirements.
• Follow downtime and contingency processes when systems or services are unavailable.
• Use available patient and operational information to support effective patient flow and team situational awareness.
• Communicate clearly and professionally with patients, whānau, clinicians, GPs, external agencies, staff and members of the public.
• Maintain effective working relationships across Ashburton, Christchurch and Burwood services where required.
• Contribute to quality activities, audits and service improvement initiatives.
• Identify opportunities to improve administrative processes and the patient experience.
• Apply organisational policies, procedures, protocols and agreed business processes consistently.

About you

You will be someone who enjoys working in a busy environment and can remain calm, organised and professional when priorities change.

You will bring:

• Relevant administrative or customer service experience.
• The ability to work effectively under pressure and manage competing priorities.
• Experience using computer-based administrative systems and Microsoft Office.
• Strong organisational, time management, problem-solving and attention-to-detail skills.
• A high standard of written and verbal communication.
• Knowledge of medical terminology, or the willingness and ability to develop this knowledge.
• A strong commitment to privacy, confidentiality and professional standards.
• A collaborative approach, with the ability to work effectively as part of a team.
• Self-management, accountability and a willingness to learn and grow.

It would be an advantage if you have:

• Previous health administration experience.
• Familiarity with a public hospital environment and patient management systems.
• Experience working within a 24/7 or rotating roster.
• An understanding of, and responsiveness to, people from diverse cultural backgrounds.

Why join us?

This is an opportunity to be part of a team where your administrative skills have a direct impact on patients and whānau.

Every day will be different. You will work alongside a range of clinical and administrative teams, helping ensure patients are registered, supported and directed to the right place at the right time.

If you are organised, approachable and thrive in a fast-paced environment, we would love to hear from you.

Apply now and bring your skills to a role where every interaction matters.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert

Position description Apply now

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