Administrator | Princess Margaret Hospital

• Christchurch – Princess Margaret Hospital - Older Persons Health | Community Service Team
• Permanent full time position working 40 hour per week

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

We are seeking an organised and customer-focused Administratorto join our Older Persons Health Community Service Team. This is a key role supporting clinical staff and ensuring the smooth coordination of services that enable older people to live well in their communities.

 About the Role

As an Administrator, you will provide essential administrative and secretarial support to Clinical Assessors and the wider interdisciplinary team. You will play an important role in coordinating services for clients, ensuring support plans are implemented efficiently and within required timeframes.

This is a busy and varied role where your organisational skills, attention to detail, and commitment to excellent customer service will be highly valued.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4 

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz) 

Key Responsibilities

Administrative & Secretarial Support

• Provide high-quality administrative support including typing reports and correspondence
• Maintain accurate records within the patient management system
• Manage filing, emails, photocopying, and general office tasks
• Answer telephone enquiries in a prompt, professional, and friendly manner

Service Co-ordination

• Coordinate services as identified in client support plans within required timeframes
• Support Clinical Assessors and team members with service coordination tasks
• Assist with organising and coordinating client service reviews
• Ensure all documentation and data entry is accurate and up to date

Customer Service & Communication

• Manage enquiries from clients, whānau, and service providers with a problem-solving approach
• Communicate effectively with team members and escalate enquiries when required
• Maintain confidentiality and comply with all relevant legislation relating to client information

Team Support

• Participate in rostered cover for telephone enquiries and referrals
• Contribute positively to a collaborative and supportive team environment
• Demonstrate initiative and adaptability in a fast-paced setting 

About You

Essential:

• Proven experience in an administrative role within a complex organisation
• Strong computer skills, including Microsoft Word and Excel
• Excellent typing skills (60–70 words per minute) and Dictaphone transcription experience
• Strong organisational skills with the ability to prioritise and meet deadlines
• Excellent verbal and written communication skills
• Ability to work both independently and as part of a team
• Client-focused approach with a professional and positive attitude
• Commitment to understanding Te Tiriti o Waitangi and its application in Older Persons Health
• High level of confidentiality and professionalism

Desirable:

• Experience in the health sector, particularly community health services
• Familiarity with patient management systems 

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Position description Apply now

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