Booking Administrator | Christchurch Hospital

• Christchurch – Women’s Health – Christchurch Hospital
• Permanent part time - 32 hours per week, business hours Monday to Wednesday and Friday

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

We are looking for a motivated and highly organised Booking Administrator to join our Gynaecology Outpatients team at Christchurch Women’s Hospital. This is a busy, high-volume service where no two days are the same, making it an ideal opportunity for someone who thrives in a fast-paced environment and enjoys a varied role. 

You'll bring exceptional organisational skills, the ability to juggle competing priorities, and a genuine commitment to providing outstanding customer service. As a valued member of the team, you'll play an important role in supporting clinicians and patients, helping to ensure the delivery of timely, efficient, and patient-centred care. If you enjoy making a meaningful contribution while working as part of a supportive and dedicated team, we'd love to hear from you. 

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 5/Profile 5B

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz) 

Key Responsibilities:

1. Customer Service

• Deliver exceptional customer service to patients, clinicians, and others accessing our services
• Always maintain confidentiality and privacy.
• Perform front of house duties with excellent customer service skills. 

2. Patient Management Systems & Processes

• Ensure accurate and timely data entry and booking.
• Follow MoH and Waitaha Canterbury Elective Services guidelines
• Communicate booking details clearly with patients.
• Ensure waitlists are managed so that the correct patients are offered available appointments
• Ensure all clinics are fully utilised 

3. Communication

• Exhibit professional and proactive communication.
• Maintain a collaborative and supportive environment to ensure a high functioning service. 

4. Accurate Data Entry

• Fast and accurate data entry of patient demographic details and clinical information
• Able to process high volumes of referral and booking information in a timely manner
• High attention to detail to ensure minimal errors occur 

About you

Essential:

• Ability to manage and coordinate a range of different inputs to achieve the agreed outputs
• Excellent customer service skills – people focused
• Technically savvy – experience with data systems and quick at picking up new applications/systems
• Excellent organisational, time management and problem-solving skills
• Ability to achieve high levels of accuracy
• Maintain attention to detail
• Ability to meet deadlines and work unsupervised
• A team player
• Be able to demonstrate ability to keep information confidential
• Intermediate to advanced user in the Microsoft suite of products e.g. Word, Outlook, Excel
• Excellent keyboard skills
• High level of written and verbal communication skills
• Demonstrated perceptiveness and a proactive approach in an administrator role. 

Desirable:

• Broad administrative experience in a health-related field
• Awareness of people of differing cultural backgrounds.
• Knowledge of medical terminology
• Familiarity with the public hospital system (including the patient management system). 

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is ‘the weaving of wellnesses. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion

We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.

We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To view the position description and/or apply for the role please click “apply now.” All applications must be submitted through our online careers’ portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz.

Please note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.

Position description Apply now

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