Café Supervisors - Willow Lane, Christchurch Health Campus

• Willow Lane, Christchurch Health Campus
• Start Date – ASAP
• Two roles available
• Sunday to Tuesday 4:00pm-8:15pm | 12.75 hours per week, starting rate $28.63 per hour
• Wednesday to Saturday 4:00pm-8:15pm | 17 hours per week, starting rate $28.63 per hour

Benefits include:

• Industry leading pay rates - including time and a half on weekends!
• Free annual health checks
• Access to exclusive deals with local businesses
  

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the role

The Café Supervisor supports and guides the café team every day. They make sure everything runs smoothly, customers get great service, and we follow all food safety and operational standards. They help the team do their best work, on time and with a focus on our customers.

Our team works within a fast-paced environment running 7 days per week, 365 days per year.

About You

We are looking for a reliable, hardworking and flexible candidate who can bring their exceptional skill and passion to our team.

Adaptability is essential as the successful candidate will be required to work across multiple work areas and complete a variety of tasks.

In this role you will be responsible for:

• Customer Experience & Quality Control: Lead the team to deliver an exceptional customer experience. Ensure all food and beverages meet the highest standards for quality, presentation, and timeliness.
• Team Leadership & Development: Provide daily guidance, coaching, and support to your front-of-house team. Foster a positive, professional, and customer-focused environment.
• Operational Excellence: Lead the team on the floor to ensure smooth operation of the café, including cash reconciliation, stock ordering, waste control, and visual merchandising. Ensure all equipment and systems (POS, app) are functioning correctly.
• Safety & Compliance: Champion and uphold the food control plan, hygiene practices, and all health & safety procedures. Ensure all staff understand and follow these critical standards.

To succeed in this role, you will have:

Essential:

• At least 1-2 years' experience in a supervisory role, ideally in a café or retail food service, including team supervision.
• Demonstrated understanding of café operations, including food safety and compliance, team leadership, stock management, executing operational excellence, POS systems, cash handling.
• Basic digital literacy skills for record keeping and communication; confident with Microsoft Suite and relevant café software (e.g., rostering, inventory, POS).
• Proven ability to provide excellent customer service and effectively resolve customer issues.
• Basic barista skills and knowledge of coffee preparation.

Desired:

• Relevant qualification in Hospitality, Retail, or Frontline Management (e.g., NZQA Level 4 equivalent).
• NZQA Assessor certification.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now”. All applications must be submitted through our online careers’ portal by Thursday 20th November. If you have any questions about the role, please contact Natalie Gaunt at natalie.gaunt@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.