Casual Clinical Administrator | Christchurch
- Christchurch – Christchurch Health Campus – Radiology Department
- Casual position to cover sick leave and annual leave
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
Provide exceptional administrative support in a fast-paced healthcare environment
We are seeking an organised and customer-focused Clinical Administrator to join our team. This role is ideal for someone who enjoys working in a busy environment, has excellent attention to detail, and thrives on delivering high-quality administrative support while ensuring a positive experience for patients and staff.
Working within Te Whatu Ora | Health New Zealand Waitaha Canterbury standards and Ministry of Health targets, you will support efficient booking practices and service delivery across the department.
As part of the Administration Pay Equity Claim settlement these roles have been mapped to National Role Profile 4 /Band 4
For further information about the administration and clerical pay equity settlement please follow the link below:
PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)
About the Role
As a Clinical Administrator, you will provide a wide range of administrative and coordination support services to ensure the smooth operation of the department. You will work closely with Team Leaders, Clinical Managers, Clinical Directors, triaging clinicians, and the wider team to support patient flow and administrative processes.
This is a varied role where no two days are the same, requiring strong communication skills, initiative, and the ability to manage multiple tasks efficiently.
Key Responsibilities
Daily Operations
- Greet patients and visitors warmly and direct them appropriately
- Maintain accurate and up-to-date patient demographic information within the patient management system
- Ensure patient confidentiality and privacy is maintained at all times
- Collect and manage information in line with organisational protocols and business rules
- Escalate concerns regarding unwell or vulnerable patients to nursing staff promptly
- Complete Front of House (FOH) tasks to a high standard as assigned on the weekly roster
Service Delivery
- Support outsourcing and image transfer processes
- Coordinate and support MDM (Multidisciplinary Meeting) administration
- Manage shared email inboxes and respond to enquiries in a timely manner
- Follow up unconfirmed appointments and manage confirmation lines
- Complete POCUS validation tasks as required
- Contribute to efficient patient flow and service coordination
About You
Essential:
- Excellent customer service skills with a patient-focused approach
- Strong team player who is flexible, supportive, and collaborative
- Confident using technology and quick to learn new systems and applications
- Excellent organisational, time management, and problem-solving skills
- High level of accuracy and attention to detail
- Ability to work independently and meet deadlines
- Intermediate to advanced Microsoft Office skills (Word, Outlook, Excel)
- Excellent keyboard and data entry skills
- Strong written and verbal communication skills
- Demonstrated initiative and a proactive approach to administration
Desirable:
- Previous administrative experience in a healthcare environment
- Knowledge of medical terminology
- Familiarity with public hospital systems and patient management systems
- Awareness and understanding of working with people from diverse cultural backgrounds
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To apply please click “apply now.” All applications must be submitted through our online career’s portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz
We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.