Clinical Administrator | Christchurch Health Campus

• Christchurch- Christchurch Health Campus - Otolaryngology
• 1 FTE – 40 hours per week
• Permanent full time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

We are looking for a Clinical Administrator to join our team at Waitaha Canterbury. This role plays a key part in ensuring efficient booking practices and supporting patient flow in line with Ministry of Health (MoH) targets and Waitaha Canterbury standards.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 5/Profile 5

For further information about the administration and clerical pay equity settlement please follow the link below:

Administration and Clerical Pay Equity – Te Whatu Ora - Health New Zealand

Reporting to the Team Leader, Service Manager, and Clinical Director/Triaging Clinician, you will be responsible for:

• Booking and scheduling preadmission clinic appointments and elective inpatient admissions
• Coordinate operating lists and maintain the waiting list.
• Maintaining accurate and timely patient records within the Patient Management System (SI PICS)
• Providing excellent customer service to patients, clinicians, and external stakeholders
• Ensuring all bookings align with clinical priorities and MoH guidelines

Key Responsibilities

Front of House Duties:

• Greet patients and provide high-quality customer service
• Check and update patient demographics in the system
• Refer unwell or infirm patients to nursing staff immediately

Patient Management & Bookings:

• Accurately manage referrals and appointment bookings in line with MoH targets
• Prioritise bookings based on ‘greatest need, longest wait’ principle
• Ensure clear and timely communication with patients regarding bookings
• Seek clinical direction when required, especially for re-categorisation queries

Clinic Utilisation & Wait List Management:

• Maintain high clinic utilisation by effectively managing clinic templates and schedules
• Minimise cancellations by adhering to the six-week booking horizon
• Ensure surgical wait lists align with SI PICS and service requirements
• Work closely with surgeons and service managers to manage surgical lists efficiently

About you

Essential Skills & Experience:

• Excellent customer service skills – patient and people-focused
• Strong organisational, time management, and problem-solving abilities
• High levels of accuracy and attention to detail
• Ability to work independently and meet deadlines
• Proficiency in Microsoft Office (Word, Outlook, Excel)
• Strong verbal and written communication skills
• Ability to quickly learn and navigate data systems
• A team player with a proactive and perceptive approach

Desired Experience & Knowledge:

• Previous administrative experience in a healthcare setting
• Understanding of medical terminology
• Familiarity with the public hospital system and patient management systems
• Awareness of cultural diversity in a healthcare setting
• Knowledge of Waitaha Canterbury Elective Services Guidelines (Orange Book V3)

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is ‘the weaving of wellnesses. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion

• We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
• We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To view the position description and/or apply for the role please click “apply now.” All applications must be submitted through our online careers. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz.

Please note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.