Clinical Administrator | Christchurch Health Campus

• Christchurch – Christchurch Health Campus – Rheumatology/Immunology Unit
• Permanent part-time working 14 hours per week ( negotiable between 8am to 4.40pm Monday to Friday)

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the role

The Administrator, Clinical will carry out transcription duties and ensure booking practices meet Waitaha Canterbury standards and Ministry of Health (MoH) targets. This includes managing patient arrivals and departures for outpatient appointments and scheduling elective outpatient/inpatient admissions to ensure compliance with Waitaha Canterbury and MoH guidelines. This role will require you to book one clinic a week.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4 as it is a transcription and booking mix of duties.

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

Key Responsibilities:

Customer Service

• Maintain a genuine focus on excellent customer service for patients, clinicians, and service users.
• Safeguard patient confidentiality and privacy at all times.

Patient Management System (SI PICS)

• Adhere to Waitaha Canterbury Elective Services Guidelines.
• Prioritize and book patients effectively, ensuring Planned Care requirements are met.
• Enter data accurately and communicate clear booking details to patients.
• Seek clinical direction for re-categorization or referral queries.
• Prepare clinics and manage outcomes in line with National Patient Flow guidelines.

  Wait List Management

• Bookings for one clinic a week
• Filter waitlists as per service requirements, focusing on "greatest need/longest wait."
• Consult clinical and service management for doubts.

 Transcription Duties

• Complete dictated letters within 3-7 days.
• Ensure outgoing correspondence is accurate and distributed within 24 hours of clinician sign-off. 

About you

Essential Skills and Attributes:

• Outstanding customer service skills.
• Proficiency with data systems and the ability to learn new applications quickly.
• Strong organizational, time management, and problem-solving skills.
• High accuracy and attention to detail.
• Ability to meet deadlines and work independently.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Exceptional written and verbal communication skills.
• Keyboard proficiency (50–70 wpm).
• A team-oriented mindset. 

Desired Skills and Experience:

• Administrative experience in a healthcare setting.
• Awareness of cultural diversity.
• Knowledge of medical terminology.
• Familiarity with public hospital systems, including patient management systems. 

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.