Clinical Administrator | Christchurch Health Campus

• Christchurch – Christchurch Health Campus - Women’s Outpatients
• Permanent full-time role - 40 hours per week Monday to Friday

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the role

We are seeking a dedicated and highly organised administrators to join our Fetal Medicine team.  This is a high-volume service looking after women who have fetal complications in pregnancy.  As an Administrator, Clinical, you will play a critical role in supporting Waitaha Canterbury’s outpatient services. Guided by the Team Leader, Service Manager, and Clinical Director/Triaging Clinician, you will ensure adherence to booking practices in line with Ministry of Health (MoH) targets and standards. Your work will help provide timely, efficient, and patient-focused healthcare delivery.

This position is a permanent part time role, working 40 hours per week, during business hours Monday to Friday..

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 5/Profile 5B

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

“Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position”

Key Responsibilities:

Customer Service:

• Deliver outstanding customer service to patients, clinicians, and other service users.
• Empathy to deal with customers in stressful situations
• Maintain patient confidentiality and privacy at all times.
• Ensure patients receive pre-appointment information promptly.

Front of House Duties:

• Perform front of house duties with excellent customer service skills.
• Update patient demographics in the patient management system.
• Refer unwell or infirm patients immediately to nursing staff.

Patient Management System:

• Book patients by priority, managing 'greatest need, longest wait' and meeting Planned Care (MoH) requirements.
• Ensure accurate and timely data entry.
• Communicate clear and concise booking information to patients.
• Seek clinical direction as needed, especially regarding re-categorisation queries.
• Consider pre-booking requirements, including the timing of diagnostic tests.

Clinic Utilisation:

• Make clinic bookings according to the clinic template.
• Maintain a high level of clinic utilisation.
• Minimise cancellations by working within the six-week booking horizon.
• Prepare for and manage clinic outcomes as required.

Wait List Management:

• Filter wait lists according to service requirements and align with 'greatest need/longest wait.'
• Consult with clinical and service management if in doubt.
• Flag any mismatches between the existing waitlist and clinical capacity.

About you

Skills and experience

Essential

• Excellent customer service skills – people-focused.
• Technically savvy with experience in data systems and quick to learn new applications/systems.
• Strong organisational, time management, and problem-solving skills.
• High accuracy and attention to detail.
• Ability to meet deadlines and work unsupervised.
• Ability to manage and coordinate various inputs to achieve agreed outputs.
• Team player.
• Intermediate to advanced proficiency in Microsoft Office (Word, Outlook, Excel).
• Excellent keyboard skills.
• High level of written and verbal communication skills.
• Demonstrated perceptiveness and proactive approach in an administrator role.

Desired

• Broad administrative experience in a health-related field.
• Awareness of people from different cultural backgrounds.
• Knowledge of medical terminology.
• Familiarity with the public hospital system, including the patient management system.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online career’s portal.  If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.