Clinical Administrator | Christchurch Hospital

• Christchurch – Christchurch Health Campus - Birthing Suite
• 2 x part-time permanent positions working 24 hours per week (see below for roster)

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are seeking a highly organised and compassionate Clinical Administrator to join our Birthing Suite team. This role plays a key part in ensuring booking practices meet Waitaha Canterbury standards and Ministry of Health targets.

Working under the guidance of the Team Leader, Service Manager, and Clinical Director/Triaging Clinician, you will manage acute arrivals and planned elective outpatient and inpatient bookings. Your work will directly support safe, timely access to maternity services.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4A Step 1 to 3 (final placement step is dependent on skills, knowledge and experience)

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

Shifts covering a 24/7 roster

06.30 to 15.00

14.30 to 23.00

Key Responsibilities

Customer Service & Front of House

• Provide a welcoming and professional front-of-house service to patients, whānau, clinicians, and visitors
• Maintain strict patient confidentiality and privacy at all times
• Check and update patient demographics in the Patient Management System (SI PICS)
• Identify unwell or infirm patients and refer immediately to nursing staff

Booking & Patient Management

• Ensure all booking practices align with Waitaha Canterbury and MoH guidelines
• Complete accurate and timely data entry (including HCS)
• Communicate clear and concise booking information to patients
• Seek clinical direction where required, particularly for re-categorisation queries 

Clinic & Inpatient Coordination

• Manage clinic lists (CS/IOL/ECV and others) via Microsoft Teams
• Use Flowview to support accurate and timely patient flow through Birthing Suite, Assessment Area, Theatres, and PACU
• Prepare IOL lists and patient information for the following day
• Coordinate IOL and CS inpatient bookings as directed by the Midwife Manager
• Manage cancellations in accordance with standardised processes 

About You

You are calm under pressure, highly organised, and confident working in a fast-paced clinical environment. You bring a strong customer focus and the ability to manage multiple tasks with accuracy and professionalism.

Essential:

• Excellent customer service skills
• Strong technical ability and confidence learning new systems
• Excellent organisational, time management, and problem-solving skills
• High level of accuracy and attention to detail
• Ability to work independently and meet deadlines
• Intermediate to advanced Microsoft Office skills (Word, Outlook, Excel)
• Excellent keyboard and data entry skills
• Strong written and verbal communication skills
• Proactive and perceptive approach in an administrative role

Desirable:

• Administrative experience in a health environment
• Knowledge of medical terminology
• Familiarity with public hospital systems (including SI PICS)
• Cultural awareness and ability to work effectively with diverse communities 

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online career’s portal.  If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert