Clinical Administrator | Christchurch Hospital

• Christchurch –Outpatients Service– Christchurch Health Campus
• Permanent part-time role 20 hours per week, 4hrs per day. Hours 2pm to 6pm, Mon to Friday.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. 

About the Role

As a Clinical Administrator, you’ll play a vital role in ensuring patients receive timely and coordinated care in line with Waitaha Canterbury and Ministry of Health (MoH) guidelines.

Working closely with the Team Leader, Service Manager, and Clinical Director, you will be responsible for:

• Assisting existing Administrators with managing patient bookings and arrivals for outpatient clinics and elective inpatient admissions.
• Also assisting with a range of administrative tasks between Oncology Outpatient and the Medical Day Unit.
• Ensuring adherence to national and local booking standards and guidelines (including MoH targets and Waitaha’s Elective Services Guidelines).
• While you will be based in the hub from 2pm to 4pm, you will be providing front-of-house service and maintaining a welcoming, professional environment to a range of services situated in the Ambulatory Care Hub. (From 4pm – 6pm)
• Opportunity to work additional hours to cover annual leave for administrator colleagues.
• Accurately updating the Patient Management System (SI PICS) and supporting clinical workflows.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

Key Responsibilities

Customer Service:

• Deliver exceptional service to patients, clinicians, and staff.
• Maintain patient confidentiality and privacy at all times.
• Greet and assist patients professionally, referring unwell or infirm patients to nursing staff as needed.

Booking & Data Management:

• Manage referrals and bookings based on clinical priority and MoH targets.
• Ensure accuracy in all data entry and booking communication.
• Maximise clinic utilisation and reduce cancellations by adhering to booking timelines.
• Prepare clinics and manage outcomes in line with business rules and National Patient Flow guidelines.
• Coordinate inpatient surgical bookings and maintain accurate, synchronised waitlists.

Communication & Teamwork:

• Role model professional, respectful, and clear communication.
• Support a collaborative and high-functioning team environment.
• Maintain confidentiality and proactively engage with feedback.

About You

Essential Skills & Experience:

• Strong focus on customer service – people-first approach
• Confident with data systems and quick to learn new applications
• Excellent time management, organisation, and problem-solving abilities
• High accuracy and attention to detail
• Ability to work independently and meet deadlines
• Strong team player with effective communication skills
• Intermediate to advanced MS Office skills (Word, Excel, Outlook)
• Fast and accurate keyboard skills

Preferred:

• Administrative experience in a health-related environment
• Understanding of medical terminology and hospital systems
• Cultural awareness and sensitivity
• Familiarity with SI PICS or similar patient management systems 

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online career’s portal.  If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.