Clinical Administrator | Christchurch Hospital

• Christchurch – Christchurch Health Campus – Rheumatology, Immunology Medicine
• Part time permanent position working 32 hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are seeking a highly organised and customer-focused Clinical Administrator to join the Rheumatology, Immunology team. This role plays an important part in supporting patient access to healthcare services by coordinating bookings and administrative processes in line with Health New Zealand and Ministry of Health (MoH) standards and guidelines.

Working under the guidance of the Team Leader, Service Manager and Clinical Director or Triaging Clinician, you will support the smooth flow of outpatient clinics and planned care services while ensuring patients receive timely access to care.

This role includes patient booking coordination, transcription support, clinic administration and waitlist management, while maintaining a high standard of customer service and data accuracy.

As part of the Administration Pay Equity Claim settlement these roles have been mapped to National Role Profile 4 /Band 4A

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz) 

Key Responsibilities

Customer Service & Front of House

• Deliver excellent customer service to patients, clinicians and colleagues
• Maintain patient confidentiality and privacy at all times
• Check and update patient demographic information within the patient management system
• Identify and refer patients who are clearly unwell or infirm to nursing staff promptly

Patient Management & Booking Coordination

• Schedule and manage outpatient and inpatient bookings in line with Health New Zealand and Ministry of Health guidelines
• Ensure bookings align with planned care requirements and clinic templates
• Maintain accurate, timely and auditable electronic data entry within SI PICS and associated systems
• Coordinate bookings alongside pre-booking requirements including diagnostic testing and treatment planning

Wait List Management

• Maintain SI PICS wait lists accurately and in accordance with planned care requirements
• Monitor wait lists to align with agreed service requirements and “greatest need/longest wait” principles
• Escalate issues to clinical or service management when required

Transcription & Administrative Support

• Complete transcription of clinical letters within agreed timeframes (typically 3–5 days)
• Monitor and follow up clinician sign-off requirements, including registrar double sign-off processes
• Ensure service-specific templates and formatting standards are consistently applied
• Provide general administrative support to contribute to efficient service delivery

About You

You will be a proactive and detail-oriented administrator who thrives in a busy healthcare environment and enjoys supporting both patients and clinical teams.

Essential Skills & Experience

• Excellent customer service skills with a people-focused approach
• Strong technical ability and confidence learning new systems and applications
• Excellent organisational, time management and problem-solving skills
• High level of accuracy and attention to detail
• Ability to meet deadlines and work independently
• Strong coordination and multitasking skills
• Team-focused approach with the ability to work collaboratively
• Intermediate to advanced Microsoft Office skills including Word, Outlook and Excel
• Excellent keyboard skills (50–70 words per minute)
• Strong written and verbal communication skills
• Demonstrated initiative and a proactive approach in an administrative role

Desired Skills & Experience

• Broad administrative experience within a healthcare environment
• Awareness and understanding of people from diverse cultural backgrounds
• Knowledge of medical terminology
• Familiarity with public hospital systems and patient management systems

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online career’s portal.  If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Position description Apply now

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