Clinical Administrator | Christchurch Hospital

• Christchurch - Christchurch Hospital - Children's Outpatients
• Permanent part-time position working 16 hours per week ( Thursday and Friday 8 hours per day 7.30/8am to 4/4.30pm)

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

Make a difference behind the scenes of patient care

Health New Zealand | Te Whatu Ora is committed to providing high-quality healthcare for all New Zealanders. We are looking for an organised and customer-focused Clinical Administrator to join our Children's Outpatients team at Christchurch Hospital.

This is a rewarding opportunity to play a key role in ensuring patients receive timely access to healthcare services through effective appointment coordination, patient administration, and waitlist management.

About the role

As a Clinical Administrator, you will provide high-quality administrative and patient booking support to clinicians, patients, and whānau. Your work will help ensure outpatient appointments, inpatient admissions, and waitlists are managed efficiently, accurately, and in line with service standards and national health targets.

No two days are the same. You'll be coordinating appointments, managing competing priorities, communicating with patients and clinical teams, and ensuring patient information remains accurate across multiple systems.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4 Step 1 to 3 (final placement step is dependent on skills, knowledge and experience)

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

Key responsibilities

• Welcome and support patients attending outpatient appointments
• Coordinate outpatient appointments, diagnostic tests, procedures, and inpatient admissions
• Maintain accurate patient records and demographic information
• Manage and monitor waitlists to support equitable access to healthcare services
• Communicate appointment information clearly and professionally to patients and whānau
• Ensure booking practices align with service guidelines, business rules, and performance targets
• Support the efficient utilisation of clinics and inpatient capacity
• Work collaboratively with clinicians, managers, and administration colleagues
• Contribute to service improvements and continuous quality initiatives

About you

You will be a highly organised administrator who enjoys working in a fast-paced environment and thrives on delivering excellent customer service.

To be successful, you will have:

• A strong customer service focus and commitment to patient-centred care
• Excellent organisational and time-management skills
• High attention to detail and accuracy
• Strong written and verbal communication skills
• The ability to manage competing priorities and deadlines
• Confidence using data systems and learning new technologies
• Intermediate to advanced Microsoft Office skills, particularly Outlook, Word, and Excel
• Strong problem-solving and decision-making abilities
• The ability to work effectively both independently and as part of a team

Desirable experience

• Knowledge of medical terminology
• Experience working in a healthcare environment
• Familiarity with patient management systems and healthcare booking processes
• Understanding of cultural diversity and culturally safe practice
• A proactive approach with a willingness to contribute to continuous improvement 

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online career’s portal.  If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Position description Apply now

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