Clinical Administrator | Christchurch Hospital

• Christchurch – Women’s Health – Christchurch Hospital
• Permanent part time working 28 hours per week Monday to Friday

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. 

We are looking for a motivated and highly organised Administrator to join our Women’s Health Outpatients team at Christchurch Women’s Hospital. This is a busy, high-volume service where no two days are the same, making it an ideal opportunity for someone who thrives in a fast-paced environment and enjoys a varied role. 

You'll bring exceptional attention to detail, fast and accurate data entry skills, and a genuine commitment to providing outstanding customer service. As a valued member of the team, you'll play an important role in supporting clinicians and patients, helping to ensure the delivery of timely, efficient, and patient-centred care. If you enjoy making a meaningful contribution behind the scenes while working as part of a supportive and dedicated team, we'd love to hear from you. 

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4 (final placement step is dependent on skills, knowledge and experience)

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz) 

Key Responsibilities:

1. Customer Service

• Deliver exceptional customer service to patients, clinicians, and others accessing our services
• Always maintain confidentiality and privacy.
• Perform front of house duties with excellent customer service skills.
• Update patient demographics in the patient management system.
• Refer unwell or infirm patients immediately to nursing staff. 

2. Patient Management Systems & Processes

• Ensure accurate and timely data entry and booking.
• Follow MoH and Waitaha Canterbury Elective Services guidelines
• Communicate booking details clearly with patients.

4. Communication

• Exhibit professional and proactive communication.
• Maintain a collaborative and supportive environment for the clinical team. 

5. Accurate Data Entry

• Fast and accurate data entry of patient demographic details and clinical information
• Able to process high volumes of referral and booking information in a timely manner
• High attention to detail to ensure minimal errors occur 

About you

Essential:

• Excellent customer service skills – people focused
• Technically savvy – experience with data systems and quick at picking up new applications/systems
• Excellent organisational, time management and problem-solving skills
• Ability to achieve high levels of accuracy
• Maintain attention to detail
• Ability to meet deadlines and work unsupervised
• Ability to manage and coordinate a range of different inputs to achieve the agreed outputs
• A team player
• Be able to demonstrate ability to keep information confidential
• Intermediate to advanced user in the Microsoft suite of products e.g. Word, Outlook, Excel
• Excellent keyboard skills
• High level of written and verbal communication skills
• Demonstrated perceptiveness and a proactive approach in an administrator role.

Desirable:

• Broad administrative experience in a health-related field
• Awareness of people of differing cultural backgrounds.
• Knowledge of medical terminology
• Familiarity with the public hospital system (including the patient management system). 

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online career’s portal.  If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert

Position description Apply now

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