Clinical Administrator | Christchurch Hospital
- Christchurch - Christchurch Health Campus
- Permanent part time working 24 hours per week (Monday–Thursday 7:30am – 2pm)
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role
We are seeking an organised, proactive and patient-focused Clinical Administrator to join our team and support the delivery of efficient, timely and high-quality healthcare services.
This role plays an important part in coordinating patient access to outpatient and inpatient services, including planned care procedures. You will help ensure bookings are managed in accordance with Health New Zealand and Ministry of Health guidelines, supporting equitable access to care and contributing to the achievement of health targets.
Working closely with the Team Leader, Service Manager, Clinical Director and clinical teams, you will help maintain accurate patient information, manage waiting lists and ensure patients receive clear, timely communication throughout the booking process.
If you thrive in a busy environment, enjoy working with people and have a strong eye for detail, this is an opportunity to make a meaningful contribution to patient care.
As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 5 Step 1 to 3 /Profile 5
For further information about the administration and clerical pay equity settlement please follow the link below:
Key Responsibilities
- Coordinate and manage outpatient and inpatient bookings, ensuring patients receive timely access to appropriate services.
- Maintain accurate patient records, waiting lists and booking information in accordance with established guidelines and procedures.
- Work collaboratively with clinical and administrative teams to support effective service delivery and the achievement of health targets.
- Communicate booking arrangements and relevant information clearly and professionally to patients, whānau and clinical teams.
- Identify booking issues and seek clinical guidance when required to ensure patient needs and clinical priorities are appropriately managed.
- Provide welcoming, responsive and professional customer service to patients and visitors.
- Maintain patient confidentiality and ensure all information is handled in accordance with privacy requirements.
- Contribute to quality improvement initiatives and support the continuous improvement of administrative processes.
About You
You will be a capable and adaptable administrator who can manage competing priorities while maintaining accuracy and delivering excellent customer service. You will enjoy working as part of a team, be confident using computer systems and demonstrate initiative when resolving day-to-day challenges.
Essential Requirements
- Experience in scheduling, bookings or coordinating appointments.
- Excellent customer service skills and a genuine commitment to providing a positive patient experience.
- Strong organisational, time management and problem-solving skills.
- High levels of accuracy and attention to detail when handling data and patient information.
- Confidence using computer systems, with the ability to learn new applications quickly.
- Intermediate to advanced skills in Microsoft Office applications, including Word, Outlook and Excel.
- Excellent keyboard skills, ideally 50–70 words per minute.
- Strong written and verbal communication skills.
- The ability to meet deadlines, work independently and coordinate multiple priorities effectively.
- A proactive, perceptive and flexible approach, with a strong commitment to teamwork.
Desirable
- Broad administrative experience in a healthcare or health-related environment.
- Knowledge of medical terminology.
- Familiarity with the public hospital system and patient management systems, particularly SIPICS.
- An awareness of and sensitivity to the needs of people from diverse cultural backgrounds.
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To apply please click “apply now.” All applications must be submitted through our online career’s portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz
We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.
Permanent/Part Time
Job no: PC4603910
Location: Christchurch
Closing Date: Monday 9th November