Clinical Administrator | Christchurch Hospital
- Christchurch – Christchurch Health Campus - Ear, Nose and Throat (ENT)
- Permanent part- time working 30 hours per week (8am to 4.30pm - Thursday and Friday essential, negotiable on other days of work)
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the role
We are seeking a flexible, organised and patient-focused Clinical Administrator to join our Ear, Nose and Throat (ENT) Department.
This is an all-rounder role providing essential administrative and coordination support across outpatient clinics, elective surgery and general departmental functions. You will work across reception, patient bookings, surgical waitlists, clinical transcription and other administrative duties, adapting to changing priorities to support the smooth delivery of services.
You will play an important role in ensuring patients receive timely, accurate and compassionate care, while working closely with clinicians, colleagues and other health professionals.
As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4A
For further information about the administration and clerical pay equity settlement please follow the link below:
About you
You are a proactive and adaptable administrator who enjoys variety, works well under pressure and takes pride in delivering excellent customer service. With strong organisational skills and attention to detail, you can manage competing priorities while maintaining accuracy and professionalism.
You will bring:
- Demonstrated administrative experience and a strong customer service focus.
- Excellent written and verbal communication skills.
- Strong organisational, time management and problem-solving abilities.
- High levels of accuracy and attention to detail.
- Confidence using computer systems, maintaining accurate records and learning new applications.
- The ability to manage competing priorities, meet deadlines and work independently.
- A flexible approach and willingness to work across reception, bookings, transcription and other administrative functions.
- The ability to build positive working relationships and contribute effectively as part of a team.
- A commitment to patient privacy, confidentiality and respectful, culturally responsive service.
Key responsibilities
- Provide flexible administrative support across the ENT Department, responding to changing service needs and priorities.
- Manage reception, patient enquiries and arrivals, providing a welcoming and professional experience for patients and whānau.
- Coordinate outpatient appointments, elective surgery bookings and surgical waitlists, maintaining accurate patient information and records.
- Support effective clinic and surgical list utilisation, identifying discrepancies, delays and issues requiring escalation.
- Communicate appointment changes, cancellations and arrangements clearly and promptly.
- Prepare dictated clinical letters and correspondence accurately and within agreed timeframes.
- Process and distribute clinical correspondence following clinician sign-off in accordance with departmental procedures.
- Work collaboratively with clinicians, administrative colleagues and managers to support efficient service delivery.
- Contribute to quality improvement and the ongoing development of administrative processes.
Why join us?
This is an opportunity to be part of a busy, supportive healthcare team where your organisational skills and commitment to patient service make a real difference. You will enjoy a varied role, working alongside dedicated health professionals to help deliver effective and timely care for patients and their whānau.
If you are an adaptable administrator who enjoys a varied workload and wants to contribute to quality healthcare, we would love to hear from you.
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To apply please click “apply now.” All applications must be submitted through our online careers’ portal.If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz
We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.
Permanent/Part Time
Job no: PC4519025
Location: Christchurch
Closing Date: Friday 13th November