Clinical Administrator | Christchurch

• Christchurch – Christchurch Health Campus – Respiratory Medicine
• Permanent full-time position working 40 hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the role

We are looking for an Administrator to join our Respiratory Medicine team at Waitaha Canterbury. This vital role involves mainly transcription duties (Typing from dictation) and providing administrative support to the clinical team to ensure that patients receive timely care in line with Waitaha Canterbury and Ministry of Health (MoH) guidelines.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

Key Responsibilities:

• Transcription Duties: Complete dictated letters (Listen > Type) within 3-5 days and ensure all written work is accurate. Process and distribute outgoing correspondence within 24 hours of clinician sign-off.
• Customer Service: Provide excellent customer service to patients, clinicians, and other stakeholders whilst maintaining patient confidentiality and privacy at all times.
• Patient information: Responsibility for managing sensitive documentation, checking and updating patient demographics in the management system, and adherence to policies and guidelines for patient care.
• Outpatient Clinics: Booking coordination for specialised appointments, including outpatient clinics and procedures. Key point of contact for clinical support.
• Patient Management System (SI PICS): As requested - Use of SI PICS and other clinical systems for managing patient information and bookings, ensuring accuracy, timely data entry, and adherence to Planned Care (MoH) requirements.

About you

Skills and experience

Essential Skills & Qualifications:

• Excellent keyboard skills (50-70 wpm – preferably via audible files/dictation), as transcription will be your main responsibility.
• Strong customer service skills with a people-focused approach.
• Proficient in data systems and able to quickly learn new applications.
• Excellent organizational, time management, and problem-solving skills.
• High level of accuracy and attention to detail, with the ability to meet deadlines independently.
• A collaborative team player with strong communication skills (both written and verbal).
• Intermediate to advanced proficiency in Microsoft Office (Word, Outlook, Excel).
• Demonstrated perceptiveness and a sensible and proactive approach in previous administrative roles.

Desired Skills:

• Previous experience in a healthcare administrative role.
• Awareness and understanding of different cultural backgrounds.
• Knowledge of medical terminology and familiarity with the public hospital system, including patient management systems.

Join our team in providing critical administrative support to help ensure patients receive timely and high-quality care. 

As part of our recruitment process, we may use informal assessments to help evaluate candidates’ suitability for the role. These assessments are designed to reflect key skills or attributes relevant to the position, such as accuracy, attention to detail, or task efficiency.

Please note:

•  This assessment is not a formal or externally accredited test.

•  It is used solely to support our internal decision-making process.

•  All candidates are assessed using the same criteria to ensure fairness and consistency.

•  If you require any adjustments or accommodations to complete the assessment, please let us know in advance.

Performance in this assessment will be considered alongside other application materials and interview outcomes. We are committed to a fair and inclusive recruitment process and welcome feedback at any stage.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online career’s portal.  If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.