Clinical Administrator | Christchurch

• Christchurch Campus, Riverside – Gateway Assessment Team within The Child & Family Safety Service (Tiaki Whānau)
• Permanent part time position , transcription 16 hours per week  (flexible with exception to Tuesday 1-5pm and Thursday)

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. 

About the Role

We are seeking a detail-oriented and compassionate Administrator to join our Gateway Assessment Service at The Child & Family Safety Service – Tiaki Whānau.

In this vital role, you’ll play a key part in supporting patient access to healthcare services by coordinating the preparation of multidisciplinary reports, managing bookings, and ensuring smooth clinical workflows in alignment with Health New Zealand (Te Whatu Ora) and Oranga Tamariki guidelines.

Your main focus will be transcription and administrative support, ensuring timely, accurate and confidential documentation that contributes to safe, high-quality care for tamariki and their whānau.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4 Step 1 to 3 (final placement step is dependent on skills, knowledge and experience)

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

Key Responsibilities

• Perform transcription duties with accuracy and confidentiality, ensuring all dictated letters and reports are completed within required timeframes.
• Collaborate with clinical and administrative teams to ensure patients receive timely access to care.
• Support the smooth running of outpatient clinics by managing patient arrivals and departures.
• Maintain accurate and up-to-date records in the Patient Management System (SI PICS) and associated databases.
• Ensure booking processes meet Health New Zealand and Ministry of Health standards, following business rules and timelines.
• Communicate clearly and professionally with clinicians, patients and whānau, maintaining confidentiality at all times.
• Contribute to continuous improvement by identifying and implementing more efficient administrative processes.

About you 

Essential Skills and Experience

• Excellent customer service and communication skills.
• Proven experience using data systems and Microsoft Office (Word, Outlook, Excel).
• Exceptional accuracy, attention to detail and typing skills (50–70 wpm).
• Strong organisational and problem-solving abilities.
• Ability to work independently while contributing to a team environment.
• High standard of written and verbal communication.

Desirable

• Administrative experience in a healthcare or clinical setting.
• Knowledge of medical terminology and familiarity with public hospital systems.
• Awareness and respect for cultural diversity, particularly Māori and Pacific communities.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online career’s portal.  If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.