Clinical Administrator | Christchurch

• Christchurch - Christchurch Health Campus
• Permanent part time working 32 hours per week Tuesday to Friday 8am to 4.30pm

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. 

Are you a skilled transcriptionist with strong administration experience and a keen eye for detail and a passion for delivering high-quality work in the healthcare sector? Join Health NZ Te Whatu Ora and play a key role in delivering timely clinic administration, and accurate transcription services that directly support patient care.

About the Role

This is a hybrid role. As a transcriptionist, you will be responsible for transcribing dictated medical correspondence with precision and accuracy, ensuring documentation is completed within set timeframes. You’ll work closely with service leaders, clinicians, and administrative teams to support the smooth operation of transcription services.

As a clinical administrator you will be tasked with managing patient admin pathways and booking clinics for the Infection Management service, as well as performing other vital administration tasks to support this service and patient care in acute and non-acute settings.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4 Step 1 to 3 (final placement step is dependent on skills, knowledge and experience)

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz) 

Key Responsibilities

• Transcribe dictated medical letters accurately within required timeframes
• Process and distribute correspondence within one workday of clinician sign-off
• Book patients promptly and accurately into clinics per MOH booking guidelines using the Patient Management system.
• Perform administrative tasks to support patient care including communicating directly with Patients and associated support services (community agencies, interpreter services), and recording consultation outcomes in the patient management system to progress clinical care plans.
• Respond to enquiries from staff, external agencies, GPs, and patients professionally and efficiently
• Maintain strong and functional working relationships with internal and external stakeholders
• Ensure complete confidentiality and professionalism in all communication.

About you

Essential:

• Excellent customer service with a people-focused approach
• Typing speed of 50-70 words per minute with strong keyboard proficiency
• High-level written and verbal communication skills
• Intermediate proficiency in Microsoft Office, including Word and Outlook
• Exceptional attention to detail and accuracy
• Ability to quickly learn and adapt to new systems and applications
• Strong time management and problem-solving skills
• Self-motivated with the ability to work independently and meet deadlines
• Collaborative team player with a proactive attitude.

Desired:

• Familiarity with medical terminology
• Experience in health administration or a similar role
• Familiarity of public hospital systems and patient management systems
• Cultural awareness and sensitivity to diverse backgrounds and needs. 

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online career’s portal.  If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.