Clinical Administrator | Greymouth
- West Coast – Greymouth
- Permanent full-time position working 40 hours per week
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders
About the Role
We are seeking a highly organised and detail-focused Clinical Administrator /
Transcriptionist to join our team. In this role, you will provide high-quality
transcription and administrative support to clinicians, ensuring all work meets
Te Tai o Poutini West Coast standards and timeframes. You will play a vital
role in supporting clinical services through accurate documentation, effective
communication, and efficient coordination of administrative processes.
As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4
For further information about the administration and clerical pay equity settlement please follow the link below:
PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)
Key Responsibilities
- Complete transcription tasks from dictation through to distribution of authorised clinical correspondence
- Prioritise workload based on “greatest need, longest wait” principles
- Ensure all written documentation is accurate, well-presented, and completed within required timeframes
- Respond promptly and professionally to enquiries from staff, clinicians, external agencies, GPs, patients, and the public
- Handle telephone and reception enquiries courteously and efficiently
- Provide day-to-day administrative support for medical staff and colleagues as needed
- Maintain organised, efficient workflows and documentation systems
About you
Essential Requirements
- Excellent customer service skills with a strong people-focused approach
- High level of accuracy and meticulous attention to detail
- Strong organisational, time management, and problem-solving skills
- Ability to meet deadlines and work independently
- Technically proficient with the ability to quickly learn new systems
- Intermediate to advanced skills in Microsoft Office (Word, Outlook, etc.)
- Excellent keyboard skills (50–70 wpm)
- Strong grammar and written communication skills
- Effective verbal communication skills
- Team-oriented with the ability to coordinate multiple tasks efficiently
Desirable Skills & Experience
- Experience using dictation software for transcription of clinical or formal documents
- Previous administrative experience in a healthcare setting
- Familiarity with medical terminology or an interest in health/biology
- Understanding of public hospital systems and patient management systems
- Cultural awareness and sensitivity to diverse populations
- Flexibility to work additional hours when required
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To apply please click “apply now.” All applications must be submitted through our online careers’ portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz
We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.