Clinical Administrator | Hillmorton Health Campus

• Christchurch – Hillmorton Health Campus - Specialist Mental Health Services team.
• Permanent full-time position working 40 hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the role

We are seeking a highly organised and professional Clinical Administrator to provide secretarial, reception, and administrative support to our Specialist Mental Health Services team.

This role is integral to supporting clinicians and ensuring high-quality service delivery to tāngata whaiora and whānau.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4A

For further information about the administration and clerical pay equity settlement please follow the link below: 

Administration and Clerical Pay Equity – Te Whatu Ora - Health New Zealand 

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position

Key Responsibilities:

Administrative & Secretarial Support

• Provide confidential secretarial support to your assigned team using Winscribe and other tools.
• Accurately complete required templates and Healthlinks documentation in line with policy.
• Draft and compose correspondence as requested.
• Maintain patient files, meeting minutes, and an efficient filing system.
• Process mail and liaise with external agencies, suppliers, and contractors.

Reception & Communication

• Greet all visitors with warmth and professionalism.
• Manage telephone enquiries with courtesy and ensure messages and communication are relayed promptly and accurately.
• Maintain confidentiality and professionalism at all times when dealing with sensitive matters.

Team Support & Coordination

• Manage team and clinician diaries; ensure relevant materials are prepared for appointments.
• Support clinicians with workload prioritisation and time management.
• Maintain up-to-date knowledge of systems and technology used in the service.

Service Contribution

• Contribute to a positive team environment and support the delivery of a high-quality service.
• Communicate clearly and effectively with clinicians, consumers, and the public.
• Demonstrate flexibility and the ability to work under pressure during peak periods.

About you

What We’re Looking For:

Essential:

• Proven receptionist/telephonist and administrative experience.
• Advanced word processing skills with a minimum typing speed of 60+ wpm.
• Strong multi-tasking, prioritisation, and time management abilities.
• Excellent attention to detail and accuracy.
• A calm and professional manner when handling sensitive or challenging situations.
• Current NZ driver’s licence.
• Commitment to confidentiality and respectful teamwork.

Desirable:

• Previous experience in a mental health or healthcare setting.
• Knowledge of medical terminology.
• Strong interpersonal and written communication skills. 

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online career’s portal.  If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.