Clinical Administrator | Hillmorton Heath Campus

• Hillmorton Health Campus
• Permanent full-time or part-time opportunities available – please indicate on your cover letter your preference. 

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role:

As a Clinical Administrator, you will work in alignment with Waitaha Canterbury standards and Ministry of Health (MoH) targets to manage outpatient clinic appointments and elective admissions. Reporting to the Team Leader, Service Manager, and Clinical Director/Triaging Clinician, you will play a critical role in ensuring timely and effective patient care.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 5/Profile 5B

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

Key Responsibilities:

Customer Service

• Deliver outstanding customer service to patients, clinicians, and all service users.
• Maintain strict patient confidentiality and privacy.
• Manage front-of-house duties with professionalism and efficiency.
• Identify and refer unwell or infirm patients to nursing staff immediately.

Patient Management System & Booking Processes

• Adhere to Waitaha Canterbury Elective Services Guidelines (Orange Book V3).
• Process referrals and booking requests following priority guidelines (‘greatest need, longest wait’ principle).
• Ensure all data entry is accurate and completed in a timely manner.
• Clearly communicate booking information with patients.

Clinic Utilisation & Inpatient Bookings

• Schedule appointments as per clinic templates, maintaining high clinic utilisation.
• Minimise cancellations and ensure efficient clinic preparation.
• Manage inpatient surgical lists in collaboration with surgeons and service managers.
• Follow standardised processes to handle cancellations effectively.

Wait List Management

• Ensure surgical wait lists align with SI PICS wait lists.
• Filter wait lists based on service requirements, prioritising patients with the greatest need and longest wait.

Communication & Team Collaboration

• Maintain a positive and professional approach in all interactions.
• Ensure clear, accurate, and responsible communication.
• Uphold confidentiality and seek proactive feedback. 

About you

Essential Skills & Qualifications:

• Strong customer service skills with a people-focused approach.
• Proficiency in data systems and the ability to quickly learn new applications.
• Excellent organisational, time management, and problem-solving skills.
• High level of accuracy and attention to detail.
• Ability to meet deadlines and work independently.
• Strong coordination skills to manage multiple inputs and achieve results.
• A collaborative team player.
• Intermediate to advanced skills in Microsoft Office Suite (Word, Outlook, Excel).
• Fast and accurate keyboard skills.
• Excellent written and verbal communication abilities.
• Perceptiveness and a proactive mindset in an administrative role.

Desired Skills & Experience:

• Previous administrative experience in a healthcare setting.
• Cultural awareness and sensitivity to diverse patient needs.
• Knowledge of medical terminology.
• Familiarity with public hospital systems and patient management software.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.