Clinical Administrator | Women's Outpatients

• Christchurch – Women’s Outpatients – Christchurch Health Campus
• Permanent part time -28 hours per week– 8:00 to 4:30 Mon, Tue and Thu, 4 hours Wed or Fri

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. 

About the Role:

We are seeking a dedicated and highly organised administrator to join our Women’s Health Outpatients team.  This role is a front facing role and we are looking for someone with excellent customer service skills, as well as, accurate data entry.  This is a high-volume service looking after both maternity and gynaecology.  As an Administrator, Clinical, you will play a critical role in supporting Waitaha Canterbury’s outpatient services. Guided by the Team Leader, Service Manager, and Clinical Director/Triaging Clinician, you will ensure adherence to booking practices in line with Ministry of Health (MoH) targets and standards. Your work will help provide timely, efficient, and patient-focused healthcare delivery.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz) 

Key Responsibilities:

1. Customer Service

• Deliver exceptional customer service to patients, clinicians, and others accessing our services.
• Always maintain confidentiality and privacy.

2. Front of House Duties

• Manage patient arrival and departure for outpatient clinic appointments.
• Update patient demographics in the management system.
• Promptly refer unwell or infirm patients to nursing staff.

3. Patient Management Systems & Processes

• Ensure accurate and timely data entry and booking.
• Follow MoH and Waitaha Canterbury Elective Services guidelines (Orange Book V3).
• Communicate booking details clearly with patients.

4. Clinic & Waitlist Management

• Maximize clinic utilization and minimize cancellations.
• Manage surgical and outpatient waitlists in alignment with service requirements.

5. Communication

• Exhibit professional and proactive communication.
• Maintain a collaborative and supportive environment for the clinical team.

About you

Essential:

• Strong customer service and communication skills.
• High level of accuracy, attention to detail, and time management.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to work both independently and collaboratively as part of a team.
• Proven ability to manage and coordinate multiple tasks effectively.
• Flexible approach with a can do attitude

Desirable:

• Broad administrative experience in a healthcare environment.
• Awareness of diverse cultural backgrounds and a commitment to culturally appropriate care.
• Customer Service experience.
• Knowledge of medical terminology and familiarity with public hospital systems, including patient management systems. 

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.