Planned Care Administrator | Christchurch Hospital

• Christchurch – Christchurch Health Campus – Planned Care
• 2 x Fixed term full-time positions (28/08/2027 and 31/03/2027) - 40 hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

Help patients access the care they need, when they need it

Are you an organised administrator who enjoys working in a busy environment where accuracy, communication and customer service are essential? We are looking for a proactive Planned Care Administrator to join our team based at Christchurch Hospital.

This is an opportunity to participate in an important role coordinating planned care and helping patients access their appointments and their procedures in a timely and efficient manner.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4A

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz) 

About the role

You will provide administrative support to coordinate planned care for surgical and medical services, ensuring patient bookings and services wait lists are managed accurately, efficiently and in line with the National Guidelines

Your responsibilities will include:

• Coordinating patient planned care activity.
• Enabling equity of access to care for all ethnic populations on our waitlists
• Managing waiting lists in line with clinical priorities, ensuring patients with the greatest need and those waiting longest are appropriately prioritised.
• Maintaining accurate patient information and updating the SI PICS patient management system.
• Monitoring clinic utilisation, managing cancellations and arranging booking changes.
• Liaising with patients, whānau and clinical teams to support effective service delivery.
• Responding to enquiries professionally and providing clear, helpful information.
• Maintaining confidentiality and ensuring processes meet Health New Zealand, Ministry of Health and local service requirements.
• Supporting the achievement of planned care targets through effective administration and coordination.

About you

You need to be a confident administrator with excellent communication skills and the ability to manage competing priorities in a busy environment. You will be detail-focused, adaptable and committed to providing a positive experience for patients and their whānau.

To be successful, you will have:

• Strong organisation, planning and time-management skills.
• Excellent customer service and interpersonal skills.
• Confidence using electronic platforms, including and Microsoft Office, teams, and excel with intermediate to advanced proficiency.
• Strong attention to detail and the ability to maintain accurate records.
• The ability to work independently, meet deadlines and contribute positively to a team.
• Good problem-solving skills and a proactive approach to your work.

Previous experience in healthcare administration, medical terminology or a hospital patient management system would be an advantage. An understanding of cultural awareness, and an openness to learn about cultural needs and the importance of providing respectful, patient-centred care is also valued.

Why join us?

Behind every appointment, treatment, and positive patient experience is a team working together to make healthcare accessible. As part of our team, you'll help ensure patients are booked promptly, information is accurate, and services run smoothly for those who need them most.

If you're a capable administrator who enjoys a challenge and wants your work to have a meaningful impact, we'd love to welcome your application.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online career’s portal.  If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Position description Apply now

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