Quality Risk & Credentialling Coordinator
- West Coast – Greymouth
- Permanent Part-time role working 20 hours per week Monday to Friday
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
Are you passionate about quality improvement, patient safety, risk management, and clinical governance? We are seeking an experienced Quality, Risk and Credentialling Coordinator to join our Quality Team and play a key role in supporting safe, high-quality healthcare services across the West Coast.
This role is responsible for coordinating service credentialling processes, supporting organisational risk management activities, and providing quality and governance support across Te Tai o Poutini West Coast. Working closely with clinical leaders, managers, and operational teams, you will help ensure services operate within approved scope, risks are appropriately identified and managed, and quality and safety systems continue to strengthen.
Key Responsibilities
- Coordinate and oversee service credentialling and re-credentialling processes, ensuring compliance with Health NZ policies, clinical governance requirements, and regulatory standards.
- Maintain credentialling registers, documentation, and reporting processes, while monitoring review timeframes and credentialling requirements.
- Support the identification, assessment, monitoring, and escalation of clinical, operational, and organisational risks.
- Analyse risk trends and prepare reports for quality, risk, and governance committees to support informed decision-making.
- Provide advice and support to clinical and operational leaders regarding credentialling, risk management, scope of practice, and governance requirements.
- Work alongside the Quality Team to support investigations, quality improvement activities, audits, accreditation requirements, and organisational learning.
- Assist in developing and delivering education and resources to improve staff understanding of risk management, quality systems, and credentialling processes.
- Foster strong relationships with stakeholders to promote a culture of safety, accountability, and continuous improvement.
About You
You will bring:
- A relevant tertiary qualification in health, quality, risk, management, or equivalent experience.
- Experience in healthcare quality, risk management, clinical governance, credentialling, or a related field.
- Experience preparing governance-level reports and supporting audits, accreditation, or assurance activities.
- Strong analytical, organisational, and communication skills.
- The ability to build effective relationships and work collaboratively across multidisciplinary teams.
- A commitment to quality improvement, patient safety, and continuous learning.
Desirable
- Experience implementing Te Tiriti o Waitangi in practice.
- Clinical background or understanding of clinical scopes of practice.
- Experience with audit, accreditation, quality improvement methodologies (e.g. RCA, PDSA, LEAN), or healthcare governance.
- Experience delivering education, training, or capability-building initiatives.
Working for Health New Zealand
Health New Zealand | Te Whatu Ora is ‘the weaving of wellnesses. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.
Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.
Our commitment to equity, diversity and inclusion
We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To view the position description and/or apply for the role please click “apply now.” All applications must be submitted through our online careers’ portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz.
Please note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.