Receptionist | Burwood Health Campus

• Christchurch – Burwood Health Campus

• Permanent part- time working 20 hours per week Mon-Friday 4pm to 8pm

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. 

Do you thrive in a people-facing role where no two days are the same? Burwood Health Campus is seeking a warm, reliable, and professional Receptionist to join our team and provide outstanding front-line support during evening and weekend hours. 

About the Role

As the first point of contact for patients, visitors, and staff, you’ll play a vital role in delivering a welcoming and efficient reception service. You’ll also support hospital operations through accurate patient admissions and discharges, cash handling, and administrative support — all while ensuring confidentiality and a high level of customer care.

You’ll work independently and as part of a supportive team, with guidance from the Manager of Orderly Services and in accordance with Health NZ policies.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 2 /Profile 2

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz) 

Key Responsibilities

Reception & Customer Service

• Provide a friendly and professional front-of-house service for all visitors and staff
• Respond to telephone and in-person enquiries with accurate and helpful information
• Direct patients and visitors to appropriate services or departments
• Maintain a clean, welcoming reception environment
• Uphold patient confidentiality

Cash Handling & Financial Duties

• Perform all cashiering duties in line with Health NZ financial policies
• Manage receipting, banking, and petty cash transactions accurately and on time

Administrative Support

• Complete patient admissions and discharges using the Patient Management System (SI PICS)
• Prepare and print patient labels and documentation for Ward use
• Coordinate room bookings, events, and transportation of specimens as needed
• Maintain supplies of forms and stationery
• Assist in emergency procedures and provide general administrative support across the site 

About You

Essential Skills and Experience

• Proven background in administration, reception, or customer service
• Experience with cash handling and data entry
• Strong organisational and time management skills
• Excellent computer literacy – confident using Word, Excel, and email
• High level of accuracy and attention to detail
• Outstanding customer service and communication skills
• Ability to stay calm under pressure and respond appropriately in emergency situations
• Team player with maturity, professionalism, and respect for confidentiality 

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.