Receptionist | West Coast

• West Coast - Ngakawau (with occasional cover at other Northern sites by agreement)
• Permanent part-time position working 16 hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the role

We are looking for a professional and welcoming Receptionist to join our team in Ngakawau. As the first point of contact for patients, whānau, and visitors, you’ll play a vital role in ensuring people receive efficient and appropriate access to health services. This role also supports the smooth running of clinics and wider Health New Zealand services in the region.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 3/Profile 3

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz) 

What you’ll be doing

• Providing a warm, professional welcome to patients and visitors, both in-person and over the phone
• Managing the enrolment process, ensuring patient information is accurate and up to date
• Supporting financial processes, including receipting payments, invoicing, balancing, and banking
• Assisting with clinic administration including appointment bookings, scanning, filing, and correspondence
• Maintaining tidy and welcoming waiting areas, supporting patients in distress, and assisting clinical staff as needed
• Supporting the smooth daily operation of the clinic and reception, including rostering cover and ordering supplies
• Upholding patient confidentiality and ensuring cultural sensitivity in all interactions

About you

Essential

• A positive, professional attitude with strong interpersonal skills
• Excellent customer service and communication skills
• Strong time management, problem-solving, and organisational abilities
• Ability to prioritise workloads, work independently, and use initiative
• Commitment to cultural safety and an understanding of Te Tiriti o Waitangi principles
• Experience in customer service or administration
• Proficiency with Microsoft Office and confidence learning new systems
• Clean driver’s licence

Desirable

• Previous experience in a health setting
• Knowledge of medical terminology and patient management systems
• Familiarity with hospital systems such as Indici, SAP, or Health Connect South 

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online career’s portal.  If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.