Senior Cultural Quality Advisor
- West Coast - Greymouth
- Permanent full-time position working 40 hours per week
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role
We have an exciting opportunity for a Senior Cultural Quality Advisor to join our Quality Team on Te Tai o Poutini.
This role is pivotal in improving the quality, safety, and overall experience of health and disability services received by Māori individuals and their whānau, in alignment with Whakamaua: Māori Health Action Plan – Priority Area 6.
You will lead the design and delivery of a cultural audit process using the new Ngā Paerewa Health and Disability Service Standards, and work in partnership with Māori and other communities to ensure that their voices, experiences and aspirations are reflected across all aspects of service design, delivery and governance.
About you
Key Responsibilities
In this role you will:
- Improve cultural quality and equity in health service delivery for Māori and whānau.
- Design and implement a cultural audit process aligned with Ngā Paerewa.
- Lead authentic co-design processes that capture community voices and produce data showing improved outcomes for all.
- Embed consumer and whānau voice in all stages of service design, delivery, evaluation, and governance.
- Create safe feedback channels where whānau feel confident to share their lived experiences, guided by the principles of whanaungatanga, aroha, and manaakitanga.
- Conduct needs analyses (stocktakes) against the Audit Framework, identifying areas for ongoing improvement.
- Develop mana-enhancing processes where whānau voice is valued and heard by clinicians.
- Provide leadership that upholds the values of mana tangata, mana motuhake, and tino rangatiratanga.
- Ensure a clear complaints pathway is embedded within the quality service, with transparent reporting and feedback loops to the Quality Team and Consumer Advisory Board.
Skills and Experience
To be successful in this role, you will bring:
- Proven ability to apply Te Tiriti o Waitangi principles in practice.
- Deep cultural understanding and commitment to improving outcomes for Māori and other priority populations.
- Strong understanding of inequities in health outcomes and how to address them through quality improvement.
- Ability to build and sustain relationships with iwi, hapū, whānau, and Māori providers.
- Excellent leadership, communication, and relationship-building skills.
- Courage, integrity, and resilience to lead complex mahi that challenges the status quo.
- A genuine commitment to equity, inclusion, and mana-enhancing engagement.
Working for Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
Health NZ West Coast is situated on the West Coast of New Zealand’s South Island. It is unmatched for the scale, diversity, and accessibility of its natural attractions, including rugged coastline, sandy beaches, rainforests, and some of the highest mountain peaks in the country. The region boasts robust tourism and primary production industries, which provide the backbone of the local economy. The town of Whataora is Southern to Te Tai o Poutini West Coast and is located alongside the historically rich and picturesque Whataroa river.
Health NZ West Coast are proud of how we do things. We have a way of working that we consider unique. It's about trying new things, listening to ideas from wherever they come from and working together as one. We are passionate about attracting, recruiting, and retaining talented people – to become part of our team.
How to Apply
To view the position description and/or apply for the role please click “apply now.” All applications must be submitted through our online careers. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz.
Please note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.