Service Manager | Front of House

Christchurch | Commercial Services | Permanent, Full-time

• Lead a large, diverse portfolio of critical hospital support services
• Provide strategic and operational leadership across a large team
• Work alongside senior clinical and operational leaders to support safe, efficient and sustainable services

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As the Service Manager, Front of House, you will provide strategic and operational leadership across a portfolio of critical services that support hospital flow, operations and communication across Canterbury and the West Coast.

Reporting to the General Manager, Commercial Services, you will lead and oversee the business operations of Sterile Sciences, Orderlies, Contact Centre, Mail Services, Inter-hospital Shuttle, and Staff and Patient Travel. You will work closely with senior operational and clinical stakeholders to ensure these services are safe, efficient, responsive and sustainable, while aligning resources and performance with organisational priorities.

This is a significant leadership opportunity and you will play a key role in financial management, workforce and service planning, quality and risk management, continuous improvement and organisational change.

A key component of the role is also the oversight of local contract management. You will act as the District subject matter expert for a number of local and national service level agreements, working with procurement, contracted providers and internal stakeholders to ensure services are delivered in accordance with agreed requirements.

You will bring a strong focus on patient safety, service excellence and continuous improvement, while building high-performing teams and trusted relationships across a complex healthcare environment.

About the Team / Service

Commercial Services provides a range of essential services that enable the effective operation of our hospital and wider health system.

The Front of House portfolio encompasses a diverse group of services that are integral to hospital operations and patient experience, including Sterile Sciences, Orderlies, Contact Centre, Mail Services, Inter-hospital Shuttle, and Staff and Patient Travel.

Working across Canterbury and the West Coast, you will build strong relationships with clinical and operational leaders, corporate functions, unions, professional bodies and external service providers to deliver sustainable outcomes for our communities.

About You

You will be an experienced senior people and operational leader who is comfortable working in a complex healthcare environment and able to balance strategic thinking with strong operational delivery.

You will bring:

• A tertiary qualification in a business-related discipline, together with a strong understanding of hospital operations
• At least eight years' people leadership experience and five years' experience leading complex operations within a hospital or healthcare setting
• Proven experience leading organisational change and continuous improvement initiatives
• Sound financial management and budgeting experience
• The ability to work collaboratively with clinical colleagues and a wide range of internal and external stakeholders
• Strong judgement, planning and accountability, with the ability to deliver results in a complex environment
• Excellent communication and relationship-building skills, with the ability to adapt your approach to different audiences
• A commitment to Te Tiriti o Waitangi, patient safety, quality improvement, inclusion and continuous improvement.

Experience in workforce planning and management, a healthcare background in nursing or allied health, and/or a postgraduate management qualification would be advantageous.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers portal.

If you have any questions about the role, please contactAmy.Walker@tewhatuora.govt.nz

We will review applications as received and may proceed with the recruitment process before the closing date of this advert.

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.

Position description Apply now

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