Service Specialist

• Corporate Office, Christchurch Central location
• Fixed term until 31/12/2026 working full-time hours
• Join a fun, hard-working and dedicated team!

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As part of the Service Hub, you will be responsible for delivering outstanding customer service by ensuring our people get the appropriate support every time. 

You will utilise your excellent organisation skills in helping to develop and coordinate training and workshops for our people in a timely and efficient manner. 

The role includes: 

• Answering and investigating employee’s queries via phone, in person, or the self-service portal, max.
• Championing customer experience principles and outcomes.
• Feeding into max. Knowledge Articles and enabling continued service improvement.
• Support our people in the use of max.
• Actively working with other teams to maintain process and consistency.
• Management of less complex employment relations issues.
• Championing and educating on HR processes and systems.
• Execution of necessary HR cyclical activities such as collective agreement updates and admin support for organisational changes.

About the Team

The Service Hub kapa (team) is a fundamental part of the Human Resource Shared Services (HRSS) whānau (family).  They tautoko (support) the largest workforce in the South Island ensuring our kaimahi (staff) get the appropriate tautoko (support) every time by delivering outstanding customer service.  They’re hard-working and dedicated delivering their mahi (work) to high standards putting the kaimahi (staff) at the centre of what they do.

About You

To be successful in this role, you should be comfortable in a complex, diverse and fast-paced work environment.  We need someone who’s resilient, driven and works well under pressure.

• Experience within the HRSS/People and Capability space with familiarity of our process and systems – Payroll, Rostering, HR Admin, Advisory, Employment Agreements, Leave, max/ServiceNow platform, PSe, Microster.
• Experience providing excellence in customer service in both writing and phone.
• Ability to plan based on priority.
• Effective time management.
• A passion for helping others. 

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is ‘the weaving of wellnesses. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion

We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.

We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To view the position description and/or apply for the role please click “apply now.” All applications must be submitted through our online careers’ portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz.

Please note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.

Position description Apply now

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