Surgical Mesh Health Navigator

• Full time permanent 1.0FTE (40 hours per week) 
• Based at Christchurch Health Campus
• Join a service that puts people first

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The national Female Pelvic Mesh Service supports women experiencing complications from surgical mesh. You’ll be part of a multidisciplinary team delivering equitable, trauma-informed, culturally safe care that honours Te Tiriti o Waitangi.

As a Surgical Mesh Health Navigator, you will be a consistent point of contact for women and their whānau, coordinating care across hospital, community and ACC-funded services, and ensuring each person’s story is heard once and carried with dignity through their journey. You will:

• Hold an active caseload and guide patients through assessment, investigations, planned care and recovery.
• Advocate for consumers, identify barriers to access, and broker solutions across primary, community, NGO and government agencies (including ACC).
• Prepare, document and convey each woman’s mesh journey for the MDT and be the voice of the consumer at MDM's.
• Provide clear information about to support patients navigate decisions about treatment options, expectations and self-management.
• Collaborate closely with surgeons, CNS, allied health and booking/scheduling teams; contribute to service improvement and resources.
• Champion equity and Te Tiriti obligations in everyday practice.

About You

You’re an empathetic, organised connector who communicates with clarity and warmth, even in complex situations.

You bring:

• Qualifications: Tertiary health or social services qualification is preferred, at a minimum you will have a Health & Wellbeing (Social & Community) Level 4 (or demonstrate equivalent experience).
• Experience: Working in complex health settings; handling sensitive clinical/admin information; strong time-management.
• Knowledge: NZ health system (including Te Whatu Ora reforms), medical/surgical terminology, and available health/community resources.
• Skills: Advanced communication and emotional intelligence; relationship building across sectors; digital literacy (MS Office).
• Commitment: Demonstrated application of Te Tiriti o Waitangi, equity, cultural safety and trauma-informed practice; personal resilience and wellbeing.

If you are ready to make a tangible difference in the lives of women and whānau across Aotearoa please apply today. 

Working at Health New Zealand 

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal by 23rd November 2025. If you have any questions about the role, please contact Alex Jay at Alexandra.jay@tewhatuora.govt.nz

We will review applications as received and may proceed with the recruitment process before the closing date of this advert.