Telephonist/Receptionist |Telephone Office

• Christchurch – Christchurch Health Campus – Telephone Office
• Permanent part time working 20 hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the role

Located at Christchurch Hospital the Telephone Office is the first point of contact for callers to six hospitals: Burwood, Christchurch, Christchurch Women’s, Hillmorton, The Princess Margaret Hospital and Ashburton Hospitals. Our service includes answering and actioning general hospital enquiries, patient enquiry calls, internal calls for clinical staff, confirming appointments, internal emergency calls (777) and monitoring alarms. You will also be responsible for providing reception duties as part of the services.

This position is working 20 hours per week.  Flexibility with hours is important as your shifts rotate between the hours of 06:45 - 22:30, 7 days a week.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 3 /Profile 3

For further information about the administration and clerical pay equity settlement please follow the link below: 

Administration and Clerical Pay Equity – Te Whatu Ora - Health New Zealand

In this role, you will be responsible for:

• Providing courteous and efficient service, both over the phone and face to face
• Handling internal emergency calls immediately and efficiently to ensure patient safety
• Monitoring hospital alarms
• Utilising and maintaining our database and electronic whiteboard
• Communicate any IT issues and resolve in a timely manner
• Overseeing the issuing of new and replacement pagers

Skills and experience

• Excellent interpersonal skills – able to relate to patients, their whānau and Te Whatu Ora Waitaha Canterbury staff
• Attention to detail
• Organisational, time management and problem-solving skills
• Excellent communication skills
• Ability to work under pressure to meet deadlines 
• Able to pick up and use new systems and technology
• Microsoft Suite Skills (Word, Outlook, Excel)

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online career’s portal.  If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.