Transcriptionist | Christchurch Hospital

• Christchurch – Christchurch Health Campus

• Permanent full-time position working 40 hours per week Monday to Friday shifts 8.00am – 4.30pm

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. 

About the Role

We are seeking a highly accurate and detail-focused Transcriptionist to join our team. This role is responsible for delivering high-quality transcription services in line with Waitaha Canterbury standards, supporting clinicians and service delivery across the organisation.

Working under the guidance of service leaders, managers, and clinical staff, you will ensure timely and accurate transcription of clinical dictation, along with providing administrative support including appointment booking to meet Health New Zealand and Ministry of Health targets. 

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 3/Profile 3

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz) 

Key Responsibilities

Transcription Services

• Transcribe clinical dictation accurately from start to final authorised correspondence
• Ensure all dictated letters are completed within required timeframes (typically 3–5 working days)
• Process and distribute all correspondence within one working day of clinician sign-off
• Maintain a high level of accuracy, presentation, and attention to detail in all written work
• Manage workload based on “greatest need, longest wait” priorities 

Administrative Support

• Accurately enter patient information into patient management systems
• Assist with appointment booking to ensure patients are treated within required timeframes
• Respond promptly to enquiries from staff, external agencies, GPs, and patients
• Support effective coordination across services and sites 

Communication & Teamwork

• Maintain effective working relationships with internal and external stakeholders
• Demonstrate strong communication and customer service skills at all times
• Contribute positively to a collaborative and supportive team environment 

Key Challenges

• Managing multiple competing sensory demands during transcription
• Maintaining concentration and accuracy over extended periods
• Meeting daily and weekly workload deadlines
• Ensuring high-quality output in a fast-paced environment 

About You

Essential Skills & Experience

• Excellent customer service skills with a people-focused approach
• Strong keyboard skills (typing speed of 50–70 wpm)
• High level of written and verbal communication skills
• Intermediate proficiency in Microsoft Office (Word, Outlook)
• High level of accuracy and attention to detail
• Technically confident and able to learn new systems quickly
• Strong organisational, time management, and problem-solving skills
• Ability to meet deadlines and work independently
• A collaborative team player 

Desirable

• Knowledge of medical terminology
• Previous administrative experience in a healthcare environment
• Familiarity with public hospital systems and patient management systems
• Awareness and understanding of diverse cultural backgrounds 

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online career’s portal.  If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Position description Apply now

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