Violence Intervention Programme Administrator | Child & Family Safety Service

• Christchurch - Child and Family Safety Service – Christchurch Hospital Campus
• 1 FTE 40 hours per week working Monday-Friday 8.30am to 5pm
• Permanent full time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

The Child and Family Safety Service |Tiaki Whānau, has a multidisciplinary team providing specialist services for tamariki (children) and rangatahi (young people).

Based at the Christchurch Hospital campus our team is divided into a variety of workstreams including the Violence Intervention Programme, Sexual Abuse Team, Gateway and Infant 2 Teen assessments.  Our Integrated Safety Response team is currently based at Hillmorton Hospital.

This position is designed for the candidate to work 1.0 FTE as a clinical administrator supporting the Violence Intervention Programme team, whose work is centred round Family Violence, Child Abuse and Neglect.  The days and hours for this role are fixed to the service need and are therefore not negotiable (Monday-Friday 8.30am-5.00pm).

You will be available during service hours to answer our reception phone, complete vital data entry tasks, schedule meetings, take meeting minutes, enter data onto a variety of patient management systems, manage service referrals and bookings, make up training packs and other general administration.

This is a fast-paced position in an environment where the content of the referrals we process can provoke strong emotions in staff.  There is also a high risk of conflict arising from whānau directed at each other or staff members due to the often-emotive history taking component of the clinic sessions.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

About you

Key Responsibilities:

• Ensuring the phone is always answered between 8.30-5pm Monday – Friday.
• Working within Health Learn to schedule and manage staff VIP training bookings.
• Ensuring that training packs are completed at least 2 days prior to each training session.
• Data in-putting across multiple patient management systems.
• Gathering Statistics by the end of each month which feed into stakeholder reports.
• Attending meetings of up to 1.5 hours, you will take turns with other administration staff to take the minutes and release them within 24 hours.
• Excellent customer service skills – people focused
• Technically savvy – quick at picking up new applications/systems
• Excellent organisational, time management and problem-solving skills
• Ability to achieve accuracy and maintain attention to detail
• Ability to meet deadlines and work unsupervised
• A team player

About you

Essential Qualifications & Experience:

• Intermediate user in the Microsoft suite of products e.g. Word, Outlook, Excel
• High level of written and verbal communication skills
• Demonstrated perceptiveness and a proactive approach in an administrator role.
• Be able to relate to patients and their families in a courteous and helpful manner.
• Be able to perform under periods of pressure.
• Ability to maintain confidentiality.
• Actively seeks feedback on opportunities to improve.
• Ability to work smarter by being innovative and proactive.
• Accepts responsibility for actions.
• Positive and professional behaviours in all relationships
• Communication is clear, open, accurate and responsible
• Proactively seeks feedback
• Contribute to a supportive environment to create a high functioning service
• All data is entered into the patient management system accurately and in a timely manner.
• Interpreter service is arranged as required.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is ‘the weaving of wellnesses. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion

We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.

We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To view the position description and/or apply for the role please click “apply now.” All applications must be submitted through our online career’s portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz.

Please note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.