Ward Clerk | Burwood Hospital

• Christchurch – Burwood Hospital - Older Persons mental Health
• Full time permanent position working 40 hour per week

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

Support our ward team and make a difference to patients and whānau

We are looking for an organised, approachable and customer-focused Ward Clerk to join our team and provide high-quality clerical, reception and administrative support within the ward environment.

As a Ward Clerk, you will play an important role in ensuring the smooth day-to-day operation of the ward. You will be a key point of contact for patients, whānau, visitors and members of the multidisciplinary team, helping to ensure information is accurate, communication is effective and administrative processes are completed efficiently.

This is a varied role where your organisational skills, attention to detail and ability to manage competing priorities will be highly valued.

What you'll be doing

Your responsibilities will include:

• Providing comprehensive clerical and administrative support to the ward
• Welcoming and assisting patients, whānau and visitors and responding to enquiries professionally
• Maintaining accurate and up-to-date patient records and ward documentation
• Processing patient admissions, transfers, discharges and deaths
• Entering and maintaining patient and staffing information in electronic systems
• Processing correspondence and arranging appointments and other administrative requirements
• Supporting effective communication between patients, whānau and the multidisciplinary team
• Completing data entry, reports and other administrative tasks accurately and within required timeframes
• Maintaining confidentiality and the security of patient information
• Identifying and following up missing or incomplete documentation
• Reporting hazards, incidents, risks and system issues appropriately
• Contributing to quality improvement initiatives and improvements to ward administrative processes

Supporting Mental Health Act administration

The Ward Clerk will also provide administrative support for patients subject to the Mental Health (Compulsory Assessment and Treatment) Act 1992.

This includes maintaining accurate filing, tracking and distribution of Mental Health Act documentation and supporting administrative processes relating to legal status, leave, transfers and hearings.

You will work closely with the clinical team and relevant services to ensure documentation is complete and requirements are followed, escalating any missing, incomplete or overdue information to the appropriate clinical staff.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 3/Profile 3

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz) 

What you'll bring

We are looking for someone who is:

• Experienced in ward processing and patient administration
• Experienced in reception and office administration
• Confident and capable using computer systems and electronic records
• Highly organised, with excellent attention to detail
• Able to prioritise competing demands and manage multiple tasks
• A strong communicator with excellent written and verbal communication skills
• Comfortable working collaboratively as part of a multidisciplinary team
• Professional, approachable and committed to providing a positive experience for patients and whānau
• Able to communicate sensitively and appropriately with people who may be experiencing mental illness, cognitive impairment, distress or behavioural disturbance
• Flexible and able to respond positively to changing service needs

It would be an advantage if you have

• Previous experience working within the health sector
• Knowledge of Health NZ patient administration systems
• Experience using electronic patient management systems
• An understanding of Mental Health Act administrative processes

Why join us?

This is an opportunity to be part of a team where your work directly supports the delivery of safe, effective and patient-centred care.

Every day will bring variety, and you will work alongside a multidisciplinary team where your contribution helps the ward run efficiently and ensures patients and whānau receive a welcoming, professional service.

If you are an organised administrator who enjoys working with people, takes pride in getting the details right and thrives in a busy environment, we would love to hear from you.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert

Position description Apply now

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