Ward Clerk | Christchurch Hospital

• Christchurch – Christchurch Health Campus - Children's, Surgical, and Acute Medical Services – Ward 17
• Permanent part-time position working  20 hours per week ( Afternoons 4pm to 8pm Monday to Friday)

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

We are seeking a highly organised and customer-focused Ward Clerk to provide essential clerical and administrative support to our interdisciplinary ward team. This is a key role that helps ensure the smooth day-to-day operation of the ward while supporting high-quality patient care.

About the Role

As a Ward Clerk, you will manage the clerical and administrative functions of the ward, acting as a central point of communication for staff, patients, and whānau. You will play an important role in maintaining accurate patient information, coordinating documentation, and supporting the team to deliver efficient and effective care.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 3/Profile 3

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

Key Responsibilities

Clerical & Administrative Support

• Maintain accurate and up-to-date patient files and documentation
• Manage incoming and outgoing correspondence, ensuring it is actioned appropriately
• Arrange appointments and respond to information requests within agreed timeframes
• Ensure all ward documentation standards are met

Reception & Communication

• Provide a professional and welcoming reception service at ward level
• Handle telephone and in-person enquiries in a friendly and efficient manner
• Act as a central communication link for ward information
• Maintain clear, professional written and verbal communication

Patient Administration

• Accurately process admissions, discharges, and transfers, including required documentation
• Ensure all patient records are stored securely and meet medical records standards

Data & Systems Management

• Enter and maintain patient and staffing information in relevant systems
• Ensure data accuracy and timely updates
• Complete routine typing tasks with a high level of accuracy
• Liaise with IT/help desk regarding system issues

About You

Essential:

• Previous experience in administration, reception, or office support
• Strong computer skills, including word processing and data entry
• Excellent written and verbal communication skills
• Highly organised with the ability to manage multiple tasks
• Ability to work effectively as part of a team
• Adaptable and able to work in a fast-paced environment

Desirable:

• Previous experience within a healthcare setting
• Familiarity with patient management systems 

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Position description Apply now

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