Ward Clerk | Kurawaka Waipapa Community Birth Unit

• Christchurch – Kurawaka Waipapa Community Birth Unit
• Permanent part-time position working 34 hours (Monday to Thursday 8am to 4.30pm and every other Sunday)

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. 

Join our dedicated team at Kurawaka Waipapa Community Birth Unit, where we provide a supportive and welcoming environment for whānau during an important time in their lives. We are looking for an organised, customer-focused Ward Clerk to provide essential administrative and clerical support to our busy maternity service.

About the Role

As a Ward Clerk, you will play a vital role in ensuring the smooth day-to-day operation of the unit. You will be the first point of contact for patients, whānau, visitors and staff, providing exceptional customer service while supporting the clinical team with a wide range of administrative duties.

Key responsibilities include:

• Providing comprehensive clerical and administrative support to the ward
• Maintaining accurate patient records and documentation
• Coordinating appointments and managing administrative requests
• Processing patient admissions, transfers and discharges
• Responding to telephone and face-to-face enquiries in a professional manner
• Managing patient and staffing information within electronic systems
• Completing data entry and routine administrative reporting
• Supporting quality improvement initiatives and maintaining documentation standards
• Working collaboratively with the multidisciplinary team to deliver excellent service to patients and whānau.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 3/Profile 3

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz) 

About You

To be successful in this role, you will be highly organised, adaptable and able to manage competing priorities in a fast-paced environment. You will have excellent communication skills and a genuine passion for providing outstanding customer service.

Essential skills and experience:

• Reception, office administration or clerical experience
• Strong computer literacy and data entry skills
• Excellent written and verbal communication skills
• Proven ability to prioritise workload and manage multiple tasks
• Well-developed organisational and time management skills
• Strong interpersonal skills and a collaborative approach
• Understanding of Te Ao Māori and tikanga
• Demonstrated cultural competence and commitment to equity
• Ability to work effectively within a multidisciplinary team.

Desirable:

• Previous ward clerk, patient administration or healthcare administration experience
• Experience working within the health sector
• Knowledge of Health New Zealand patient administration systems
• Experience using electronic patient management systems. 

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online career’s portal.  If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Position description Apply now

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